- Kept churn below 2% for 50+ accounts while maintaining high growth leading to an acquisition- Manage new success managers to ensure they are able to communicate effectively and build trusting relationships with our customers within their first 60 days- Assist with the internal implementation of Success Operations Software/CRM (Totango) in efforts to scale our success organization and automate processes to increase efficiency and visibility to the health of each customer at a high level- Built internal processes focused on increasing the success team’s overall efficiency resulting in greater adoption of our products and higher retention rates- Introduced productivity software (Calendly, Fathom, Loom, Scribe) to increase the efficiency of the team- Manage the onboarding process for new clients to ensure quick adoption of our services- Conduct strategic conversations with owners and managers to influence the modernization of their sales and digital retail processes - Proactively analyze data and measure against KPIs to identify needs and opportunities to simplify complex processes - Created and iterated on the new hire onboarding program while leading training and providing mentorship to new team members- Work closely with the product team to identify opportunities to provide a better UX for our dealers and their customers.- Work closely with sales on expansions and upsells within book of business- Customized training of the product based on the dealerships existing processes

- Own the product lifecycle for the agile development of the web application- Conducted user research and created multiple prototypes of our mobile and desktop UI in Figma- Built out a sales process and implemented Hubspot CRM to automate interactions and help the team reach their goals- Implemented pilot program leading to the first sale into schools- Built out a self-service implementation hub allowing schools to start using the service within 3 days of signing the contract- Built out a customer-facing knowledge base with a chat functionality in Intercom to create a seamless experience for users that need assistance - Successfully raised capital from angel investors- 1st Place in Statewide Collegiate Startup Competition hosted by Florida Venture Forum- 1st Place C.R.E.A.T.E. Business plan competition- Tampa Bay Wave Startup Accelerator company

- Act as a product manager when scoping client requirements for integrations (APIs, file feeds, webhooks, and SSO) and design requests (UI, UX, and Software Enhancements)- Track and manage the work required from the Integration, Development and Design Teams- Facilitate and lead migration process to transition clients from legacy software- Provide our new clients with administrative training on how to configure and use the LMS to best fit their corporate learning needs during the implementation process- Manage a portfolio of enterprise-level clients throughout each stage of the life cycle to make sure they are getting a return on their investment for our services- Assess client needs and prioritize enhancements with the development team to make sure the client receives them in a timely and cost effective fashion- Work closely with the development team through the processes of identifying bugs using SQL, building enhancements, and QA product in Test and Production Environments

- Lead and managed teams of 10+ implementation specialists onsite during go live week- Act as a project manager to ensure a high quality implementation from start to finish. Typical project lifecycle is approximately 2-3 months- Conduct meetings with the stakeholders and managers from each department. Ensuring the software is setup and configured to meet the customer's specific business needs- Work with the dealership's Accounting, Finance, Service, and Parts departments to help them create efficient internal processes. - Serve as an advisor to the leadership team to get them up to speed on industry best practices and provide them with a quick return on their investment.

- Implemented a google form collection process for the technicians to use during routine maintenance - Setup new computers and install all necessary software for the team to be able to get back to work on a new device- Picked up parts at distribution warehouses and delivered them to the job location and helped the technician with repairs

Manage Twitter account and Promote in the Tampa area. Take the bike to popular locations to interact with potential customers and make them aware of the Big Cat brand.

Review SEP Log to determine if servers and clients are experiencing repetitive failure. Update Patch Management Systems by running vulnerability tests and reviewing reports. Review Bitsight Security Rating to track changes and identify areas to improve the score. Provide updates on new security vulnerabilities as they are publicly made.

Assist businesses in helping them find ways we can provide solutions for their current and future IT needs.

​Gathered leads to gain new customers to better promote and market their business, as well as make sure their website is up to date and compatible on mobile devices.