- Led end-to-end proposal development, including planning, writing, editing, and submission.- Collaborated with internal teams and external partners to ensure proposals aligned with company objectives and strategies.- Created and implemented rigorous review and approval processes to guarantee proposal quality and compliance.- Conducted market research and gathered intelligence on potential clients and competitors to enhance proposal development.- Designed and maintained proposal templates, style guides, and other essential resources.- Tracked and analyzed proposal metrics, such as win rate and win value, to refine strategies and boost performance.

- Excelled as the team's first Proposal Response Intern, delivering tailored proposals on tight deadlines and setting a standard for future excellence.- Developed a solid understanding of product management, marketing, and sales, enhancing team collaboration and efficiency.- Significantly contributed to operational improvements and workflow efficiency by identifying key issues, proposing solutions, and developing training materials. This ensured a smooth onboarding process for future hires and established a strong foundation for the internship program's growth.

Implemented company policies and technical procedures to ensure the integrity and security of data, reports, and client device access.Conducted computer diagnostics to investigate and resolve issues, providing technical support to Consultation Agents.Installed and repaired hardware, software, and peripheral equipment, adhering to design and installation specifications.Held multiple certifications: Apple Certified Mac Technician (ACMT), Apple Certified iOS Technician (ACiT), Microsoft Certified Desktop Support Technician (MCDST), and Computer Service Technician (CST).

- Managed the Geek Squad check-in and check-out process, ensuring customers received comprehensive solutions tailored to their needs.- Coached the sales team, built trust with customers, and clearly explained services and technology to address all customer needs.- Created detailed service orders, guiding the Best Buy sales team to the most effective solutions for customer computer issues.

- Engaged with new students and served as a positive representative of Texas Tech University.- Guided tours of 100+ participants, providing an overview of the campus and detailing Texas Tech University's history and traditions.- Acted as a peer mentor and advisor to over 15,000 incoming students and their families, the largest incoming class in Texas Tech University history.- Provided comprehensive information on university resources, opportunities, traditions, and course registration to students and families.- Led over 50 large group sessions with incoming students, offering Q&A forums and tips for academic success.