Joined Dimension Data as an associate engineer under IDA Company Led Training (CLT) program in DDSG-Managed Services (Integration & Implementation) team in the area of Network & Security. Experienced various stages of Post-Sales process of the department which includes proposing and providing solutions to our clients from planning, staging, delivery, execution, monitoring and maintaining. Provides 24/7 operation support for fault calls and third-party maintenance jobs. Task varies from replacement of faulty hardware modules, installing of new devices (rack and stack) to basic troubleshooting of configuration as well as ensuring timely and successful delivery to our client within the stipulated SLA. Provided support in documentation for an Audit Inventory for one of Singapore’s major bank.• Using various commands for different enterprise products to capture crucial information.Involved and successfully completed a migration project for a leading oil rig/shipyard company.• Migrating client's physical/virtual asset to its private cloud• Using the functions of a software (Double Take)• Creating of new VMs (Virtual machine)Involved in another migration project for a leading university in Singapore• Staging of new devices• Migrating from old devices to new devices• Adding new devices to the current infrastructureReceived in-depth knowledge and hands-on experience in the area of network and security infrastructure technologies. (Routing & switching) Handle various product devices such as switches, routers and firewall from different major vendors such as Cisco, Alcatel, Juniper, Palo Alto.Received training and certificates from accredited major vendors• Cisco Certified Network Associate - Routing & Switching (CCNA R&S)• Cisco Certified Network Professional - Route (CCNP),• Palo Alto Networks Accredited Systems Engineer (PSE)

Led a section in protection of key installations in Singapore together with auxiliary police forcePerformed administrative duties, such as leave and offs management records Managed welfare and routine activities of a platoon of 30 men for 14 monthsAppointed as a section commander role for 14 months to lead a section Other miscellaneous administrative duties (Eg: Printing, photocopying, document vetting)

- Determined proper way to handle static-sensitive parts- Standardized methods to retrieve and assemble selected parts from a machine to increase efficiency- Retrieving and assembling selected parts for a particular machine.- Identifying the right parts for assembling.- Proper ways to handle parts that are sensitive to static charge.

- Promoted company products to achieve 20% increase in sales target- Debugged and analysed root cause of problems in customer's personal computer- Assembled CPU Components of a computer- Assisted in opening and closing of outlet

- Brewed and prepared various coffees and beverages- Administered cashier duties and ensured that there were no discrepancies in any transactions- Assisted in opening and closing of outlet- Waited on customers, serving them food and beverages