Zach Walker Email & Phone Number

Seattle, Washington, Us

• Reorganized and stabilized an IT team to better fit the company as it was entering a dramatic growth period.• Standardized process and tools to prepare for growth and scaleability through rapid M&A strategies.• Implemented an ITSM platform (ServiceNow) to follow the ITIL foundational practices in order to build an Enterprise IT organization.• Member of the Blackhawk SLT team. Provided frequent updates and reports to senior leadership peers.• Developed an in-depth reporting structure to drive KPI's, Metrics and SLA compliance.• Managed a 4m annual budget to support the progression and maintenance of the IT environment.• Reduced infrastructure cost by 28% by utilizing circuit consolidation and Cloud technology.• Managed a team of 27 highly talented IT professionals. This team was composed of Infrastructure, Application Development, Data/Business Intelligence and reporting, ERP Conversions, Vending Operations, and eCommerce/website development team members.• Established and managed partnerships with external vendors providing support around Staff Augmentation, Network and Circuit Consolidation, Network and Database Support and Helpdesk On-shore/outsourcing.• Designed and implemented a full Cybersecurity stack including EDR, Network Segmentation, Inbound/Outbound email protection and a fully comprehensive Cybersecurity training program.

Chicago, Illinois, Us

• MSP and Vendor management to ensure SLA and contract adherence through weekly, monthly and quarterly reviews.• Planned, organized, and managed a staff of overall infrastructure operations to ensure a stable operation.• Daily management of the availability of the network health including server environments, security, connectivity and cloud services.• Developed a standard network deployment stack for remote locations to enhance the ability to support new builds and M&A initiatives.• Developed policies and procedures for an IT organization to ensure the best end user experience.• Worked with IT and other company leaders to provide reporting, status and strategy.• Worked with the internal finance organization to help manage IT budgetary and AP activity.

Richardson, Texas, Us

• Performed initial technology assessment and analysis to begin ERP replacement.• Maintained IT spend and drove cost savings efforts to exceed EBITDA goals.• Developed an IT Governance process to level-set IT priorities with Crosby Executive Team.• Implemented an IT Asset Management process to track IT hardware and software assets.• Managed the Crosby Global IT team for both applications and infrastructure operations.• Coordinated the closing, opening and consolidation of global warehouse and office locations.• Developed a process to track and align IT spend to overall SG&A budget.

Richardson, Texas, Us

• Migrated global email system from on-prem Lotus Notes system to a cloud based Office 365 environment.• Designed and implemented a Shortel/Mitel IP phone system.• Coordinated the upgrade of core infrastructure equipment from Extreme Networks to Cisco Enterprise.• Negotiated professional services agreements for desktop/end-user support.• Negotiated professional services agreements for infrastructure support and monitoring.• Maintained and negotiated Microsoft's Enterprise Agreement to ensure company efficiency and competitive pricing.

Oklahoma City, Oklahoma, Us

• Managed the bid process for new Master Service Agreements with IT vendors and service providers.• Developed standardized strategic sourcing processes that better aligned with IT needs.• Managed and maintained a strong working relationship with internal customers and key suppliers.• Proactively monitored customer compliance and performance SLAs.• Developed a working knowledge of the creation and negotiation of legal MSA contracts.

Oklahoma City, Oklahoma, Us

• Developed processes, policies and standards related to IT Asset Management and Configuration Management.• Developed an automated reporting platform to audit the accuracy of the CMDB and ITIL process adherence.• Developed an enterprise software reclamation and reuse program to reduce overall licensing costs.• Provided monthly reports and metrics to IT Leadership and Executive teams.• Participated in annual budget forecasting for hardware and software maintenance spend.

Tulsa, Oklahoma, Us

Rahway, New Jersey, Us