Zach Cotner Email & Phone Number

The Colony, Texas, United States

Provide remote support for approximately 5,000 staff working remotely and onsite across four stores.Provide software support for Microsoft 365, Adobe, Cisco Unified Communications Manager, Finesse, Global Protect, POPS, and others.Troubleshoot hardware devices such as computers, tablets, printers, and phones.Manage user accounts in Active Directory and Azure.Provide support for up to 30 tickets a day by resolving, following up, or escalating to other teams as needed using ServiceNow.

Addison, Texas, United States

Respond to support tickets that include troubleshooting computers, routers, networks, camera systems, audio visual equipment. Provide general & technical support to end users in an up-beat and friendly manner. Answer and manage inbound support tickets, emails & phone calls. Handle projects performed under the direct supervision of the IT Manager. Install and configure Microsoft Windows operating systems. Solve problems, report obstacles, keep written record of progress, and document the solution. Troubleshoot and fix hardware problems on new and existing machines. Keep the Server / Parts Room orderly and well-functioning.

Dallas, Texas, United States

Plan, organize and manage work loads of design team including re-designs, prototypes, and initial designsManage project budgets and workflow of $300k to $1M through resource identification, allocations, and projectionsManage customer and design relationships through projects with between 1 – 100 locations nationwide for multiple fortune 100 companiesProvide direction to design team to ensure operational and technical excellence and remain on track with proposed timelinesDevelop, implement and monitor design standards and procedures

Dallas, Texas, United States

Solution OrientedExpert in creating detailed CAD drawings for electrical layoutsCultivate relationships with potential customers, end users and sales team to deliver the end design desired by allEnsure accurate and timely customer communication at pertinent checkpointsMaintain files necessary to track projects from start to finishRecognized for efficiency, timeliness, and accuracy in quotes and designs

Bixby, Oklahoma, United States

Solution OrientedIdentify, generate and prospect new business through strategic sales strategies focusing on target marketsData manage for business development and proposal artifactsMaintain positive working relationships with existing clients and internal driversAccurately track drivers’ pace for pickups and deliveries while maintaining transparent communication to customers on arrival time Manage billing and accounts receivable in PeachTree

Bachelor Of Science, Cloud Computing

Russian Language And Literature