Riot Games Contract• Provided interactive technical support / problem resolution for diverse global gaming audience, all while maintaining focus on the player experience• Problem resolution required technical systems understanding include gaming software, systems platform, networking and abilities to communicate with diverse gaming community• Demonstrated proficiency at multitasking by handling multiple customer live chats and problem troubleshooting simultaneously• Worked… Show more Riot Games Contract• Provided interactive technical support / problem resolution for diverse global gaming audience, all while maintaining focus on the player experience• Problem resolution required technical systems understanding include gaming software, systems platform, networking and abilities to communicate with diverse gaming community• Demonstrated proficiency at multitasking by handling multiple customer live chats and problem troubleshooting simultaneously• Worked closely with Central Operations, QA and other teams on projects, live issues, and program Bug tracking• Involved in multiple steps of successful video game product launches for different platforms (Valorant, Team fight tactics, Legends of Runeterra, Wild Rift).• Helped Pilot two Social Media support launches and was point of contact for Tech in that space.• Proficient with Zendesk, Google suite, Microsoft Office Show less

• Managed group of 4-6 employees for the day / night shift while interacting daily with customers• Oversaw money handling procedures, credit card processing and customer refunds• Demonstrated communications proficiency during customer complaint resolution and dissatisfied employee interactions• Responsible for store opening/closing, food products ordering, daily receipt and overall food product preparation• Reported to GM and positioned for assistant-GM position at time of… Show more • Managed group of 4-6 employees for the day / night shift while interacting daily with customers• Oversaw money handling procedures, credit card processing and customer refunds• Demonstrated communications proficiency during customer complaint resolution and dissatisfied employee interactions• Responsible for store opening/closing, food products ordering, daily receipt and overall food product preparation• Reported to GM and positioned for assistant-GM position at time of departure• Trained multiple new employees on varying tasks throughout store.• Made on the fly decisions during rushes to improve performance/ fix problem areas. Show less