Staff Supervision SchedulingAccountingClient ServicesConsumer RelationsCase Management

Life Insurance Sales and Investment OpportunitiesAnnuitiesShareholder ServicesCustomer Service

Sold ownership in a holding company with the primary intention of starting the first Colorado-based life insurance company in 37 years.Amassed a powerful sales force and shareholder base in building the holding company.

Aggregate DataRecord DataGenerate ReportsManage Data SystemsSupervise Data EntryDesign LogosDesign and Create Screen PrintsHeat press materialsDesign and create coffee mugs and other sublimatable materialsDigitize embroidery designsUse a computerized embroidery machineOperate a computerized laser engraverDesign and complete trophiesEducate at-risk youth how to create trophies, operate a laser engraver, use a computerized embroidery machine, design and create their own coffee mugs and other sublimatable materials, use a heat press, create their own silk screens.Create advertising campaigns.Manage social media advertising campaigns and general use social media for marketing use.Write and design grants for non-profit agency.Set-up, manage, and update PC's for use by the agency.Manage software distribution and troubleshoot Microsoft Office issues.Use Corel Graphics Suite X5 and train others how to use the program.Use a Wacom tablet to design graphics, logos, and products.

Apply for online grants, use social media to push our brand, make contacts to connect with advertising agencies to advertise our cost with maximum efficacy and a minimal budget.

Assist staff with troubleshooting technological issues such as:Microsoft Office problemsSoftware and Hardware problemsNetworking issuesPrinter issuesCompatibility issuesUser issuesUpdating and Staff ConvenienceInventory Control and RecordingManaging Trouble TicketsRemotely accessing computers over a networkOver-the-phone software and hardware problems

• Oversaw the operations of a varying size of staff while operating the store also.• Trained several dozens of employees in the rules and methodologies of UptownMusic and Video.• Youngest store manager to be appointed to the position.• Winner of several customer service awards.• Trained staff to sell, upsell, and gauge customers’ actions with a detailed code ofsales.• Maintained a network of computers responsible for all of the sales that werereported daily to studios such as Warner Brothers, 20th Century Fox, Sony, andDisney.• Helped organize events which drew thousands to the valley for music andentertainment.• Developed new systems to organize and streamline our business model andimplemented several changes to the current system to make it more economical andefficient.Worked with the owners during several key decision-making times to keep ourbusiness from collapsing.Helped fight off corporate bombardments to our business while taking a firmstance in the community of La Junta.Mentored staff and customers on a wide variety of personal and professionaltopics.Worked directly with the Director of Operations to achieve budgetary and profitgoals as well as administrate the business.Increased sales due to excellent customer service and positive attitude.Promoted from entry-level clerk to supervisor within two years, also the youngestsupervisor to work at Uptown Music and Video.Skilled in inventory control, customer service problems, reporting, accounting,promotion, and marketing.