Zach Heard Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Responsible for driving customer experience and sales KPI's in the District, I am committed to optimizing our strategies and initiatives to ensure exceptional results and satisfaction
• Point person to cascade essential event and new product development information
• Collaborated with the Learning Academy to ideate event-specific in-store activations, fostering engaging experiences tailored to our customer base.
• Responsible for sharing valuable insights and knowledge acquired from the Learning Academy with my district peers, fostering alignment and supporting ongoing professional growth.

Toronto, Ontario, Canada

• Cultivated an uplifting work environment, fostering peak performance among team members.
• Maintained a consistent conversion rate exceeding 50% enrollment in the Love Your Body Club membership program. Customized sales approaches based on individual customer needs, showcasing adaptability and strategic.
• Provided consistent guidance, training, and leadership, resulting in optimized store performance.
• Devised and executed a strategic timeline, leading to the surpassing of sales targets and continuous improvement.
• Implemented operational changes based on Key Performance Indicators (KPIs), resulting in increased efficiency and profitability.
• Demonstrated expertise in the company's extensive product line, contributing to enhanced customer satisfaction and loyalty.

Toronto, Ontario, Canada

• Ensured precise adherence to visual and merchandising standards, upholding the brand's image consistently
• Achieved a remarkable 15% increase over the 2018 annual target, showcasing outstanding performance and results
• Planned and formulated strategies for the effective execution of floor set merchandising and visual directives, ensuring alignment with brand standards and objectives.
• Cultivated a culture of exceptional customer service among team members through hands-on guidance, constructive feedback, and leading by example.
• Efficiently delegated responsibilities in the store manager's absence, maintaining operational efficiency

Burlington, Ontario, Canada

• Practiced professional salesmanship within the guidelines of store policy and procedures, in order toachieve maximum sales and provide the highest level of customer satisfaction
• Ensured that merchandise is properly ticketed and attractively displayed
• Supported training other sales associates in product knowledge, visual presentation and sales techniquesPerform regular opening and closing duties, ensuring accurate end of day balancing and closingprocedures
• Effectively managed staff in addition to handling all customer complaints
• Ensured that online order products are in excellent condition and are handled efficiently

Hamilton, Ontario, Canada

• Utilized "The Sunglass Hut Experience" to establish an emotional connection with our clientelethat translates into sales
• Highly knowledgeable regarding KPI’s including customer conversion & units per transaction metrics
• Responsible for adherence to all loss prevention and security policies, as well as credit policies and procedures
• Stayed current on product knowledge and fashion trends in order to be the authority for the client and drive sales while meeting the client’s needs
• Vast product knowledge regarding products offered by Luxottica

Hamilton, Ontario, Canada

• Fast-paced customer focused position with high sales standards and aggressive targets
• Tasked with coordinating and arranging seasonal promotions and displays
• Established training, coaching and employee development plans to perform the job with excellence and accountability
• Calculated and forecasted the daily budget and targets for the store and individual employees

Hamilton, Ontario, Canada

• Supported staff in care of group home residences
• Developed daily activity plans and weekly meal plans
• Worked one-on-one with a youth client diagnosed with Fetal Alcohol Spectrum Disorder, assisting them in daily living routines, personal care needs, and engagement within the community