I am the founder and president of NRVPC, LLC. We are an MSP serving the Washington, DC Metro area. Through 10 years of IT support, we have found that what our clients want most is instantly accessible support, from a good communicator, that will follow through until the task is done. We have helped companies combat active ransomware infections, we have devised solutions for complicated systems to go full remote at the start of the 2020 pandemic, and we have performed migrations that other MSPs didn’t want to touch because of the complicated nature.NRVPC offers the standard package of security, help desk, backup, email, & VoIP that most other MSPs offer, but we have some additional specialties. We perform Security Risk Assessments for medical offices to comply with HIPAA. We perform anti-phishing training where we spoof someone from your management team and use a video conference to educate your staff on the perils of phishing and how to spot these attacks. We perform vulnerability scans and penetration tests and can advise companies on best practices to keep your information secure. We have excellent customizable RMM scripts to notify our staff of hardware, security, and business continuity issues. We want to partner with companies that see technology as a tool to accomplish a goal but don’t care about the details, because we have a great deal of fun with those details. The software stack we offer is security focused and tailored more towards remote working, though it is still excellent for a medium office of up to 200 staff – we believe it makes more sense to have full time internal IT employment at that point.Our phone hotline has no automated messages, only technicians ready to solve your problem, and we have a 96% call answer rate. We are friendly, knowledgeable and we love helping people with technology.