• Provided account support and processed end-to-end provisioning of STB devices, modems, routers, and other expansion devices • Utilized Jira and in-house ticketing systems to track, fix, and resolve account and equipment issues • Cleaned up backend automated system obstacles affecting provisioning details and order flow tasks • Investigated and reported systems and account issues during daily operations and regional billing consolidations • Supported lab automation team with system function modifications and processing automation build requests • Provided training sessions on internal processes and system changes to other corresponding departments and management

• Provided device and telecommunications service provisioning for residential, SMB, and Enterprise accounts nationwide • Utilized Remedy ticketing system to track, fix, and resolve individual account issues • Cleaned up backend automated system obstacles affecting provisioning details and order flow tasks • Investigated and reported system and account issues during regional billing migrations • Monitored escalation channels and coordinated with other internal teams to resolve account escalations