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Zach Nafi Email & Phone Number
Technical Support Officer
at
UNSW
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Officer
Location
Greater Melbourne Area, Australia
Company size
Who is Zach Nafi? Overview
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Quick answer
Zach Nafi is listed as Technical Support Officer at UNSW, a with 17217 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a matched LinkedIn profile for Zach Nafi.
Zach Nafi previously worked as Software Support Analyst at Infomedia and IT Support Technician at Department Of Education. Zach Nafi holds Bachelor Of Computer Science, Network Design And Cybersecurity, Distinction Average from Swinburne University Of Technology.
Company email context
Email format at UNSW
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UNSW
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Profile bio
About Zach Nafi
As a recent Bachelor of Computer Science graduate, I’ve combined academic knowledge with hands-on experience in delivering technical support across diverse industries. Currently working as a Software Support Analyst at Infomedia, I provide technical support to Infomedia's clients in the automotive industry who rely on the company's SaaS software suite.Certified in ITIL 4, Cisco (CCNA), Azure and Microsoft 365, I bring a well-rounded understanding of modern technologies to the table. Whether it's configuring Cisco routers and switches for efficient network design or supporting end-users in Microsoft 365, I thrive on solving problems and enabling teams to work more effectively.I’m driven by a passion for providing technical support to end-users and collaborating with stakeholders to streamline IT operations. If you're looking for someone who is eager to learn, technically skilled, and dedicated to delivering top-notch IT solutions, feel free to connect!
Current workplace
Zach Nafi's current company
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Unsw
4 roles
Zach Nafi work experience
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Software Support Analyst
A global SaaS provider in the automotive industry offering solutions including an electronic parts catalogue, triage appointment system and parts ordering platform to franchises across the UK, Europe, and Asia-Pacific.● Providing Level 1 and Level 2 support for the company’s SaaS software suite to APAC customers via phone, email, and live chat, resolving technical issues.● Managing support tickets using Zendesk and Jira for documentation and escalating complex issues to relevant teams to ensure timely resolution and adherence to service level agreements.● Managing dealership and customer accounts, relationships and software subscriptions using Microsoft Dynamics CRM, completing user onboarding for over 200+ new accounts weekly.● Delivering training and troubleshooting support to clients. Resetting account access, assigning groups and permissions, handling 20+ tickets daily to maintain high service delivery standards.
It Support Technician
The Department of Education provides on-site IT support technicians to public schools across Victoria through the Technical Support to Schools Program (TSSP).● Diagnosed and resolved Level 1 technical issues onsite and via remote login, minimising system downtime and enhancing user productivity.● Managing Active Directory and Group Policy for over 500 user accounts, reducing account access issues by 20% and improving overall service response time by 30%.● Maintaining integrity of school hardware, network infrastructure, PC’s and peripherals, ensuring 99% operational uptime and minimising disruptions to school operations.
Oct 2023 - Jun 2024
It Support Intern
An investment company that operates multiple retail stores in the Melbourne area with a diverse portfolio including five distinct brands.● Managed and resolved Level 1 IT issues in a corporate office, including software, network, and hardware problems, ensuring 95% issue resolution within SLA.● Provided administration and end-user support for Microsoft 365, improving team collaboration across five retail brands by streamlining processes.● Documented and tracked end-user issues and resolutions using ServiceNow ticketing system and escalated complex issues to senior technicians when necessary.
Aug 2023 - Oct 2023
1 education record
Zach Nafi education
FAQ
Frequently asked questions about Zach Nafi
Quick answers generated from the profile data available on this page.
What company does Zach Nafi work for?
Zach Nafi works for UNSW.
What is Zach Nafi's role at UNSW?
Zach Nafi is listed as Technical Support Officer at UNSW.
Where is Zach Nafi based?
Zach Nafi is based in Greater Melbourne Area, Australia while working with UNSW.
What companies has Zach Nafi worked for?
Zach Nafi has worked for Unsw, Infomedia, Department Of Education, and Gradability.
How can I contact Zach Nafi?
You can use AeroLeads to view verified contact signals for Zach Nafi at UNSW, including work email, phone, and LinkedIn data when available.
What schools did Zach Nafi attend?
Zach Nafi holds Bachelor Of Computer Science, Network Design And Cybersecurity, Distinction Average from Swinburne University Of Technology.
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