Zach Rivera Email & Phone Number

Bellevue, Washington, Us

- Identifies and develops retail accounts and relationship programs designed to produce opportunities to grow the network for Play! Pokémon programs.- Recruits, develops and manages Play! Pokémon Store partnerships and opportunity pipelines and ensures the retention, growth and customer satisfaction of retailers.- Promote Play! Pokémon Programs with internal and external stakeholders.- Evaluates program trends and provides analysis and recommendations for improvement of market performance.- Supports creations of mutual goals, strategies, and objectives to build awareness and support of overall strategic benefits of the Play! Pokémon Store network.- Monitors competitor activity in retail and implements strategies to maintain retention and become best-in-class retail network for Organized Play programs.

Seattle, Wa, Us

- Exceed established sales and retention objectives by executing sales calls to sell Sounders FC ticket products, including Full seasons, Partial plans, Groups, and Premium/Suites- Execute the Season Ticket Member upgrade, cross-sell, and renewal experience each season. Resulted in a 93% renewal rate from 2021 season – 2022 season- Attend and provide service at all match days and other special events that include night and weekend work- Identify new or additional business opportunities by establishing a professional network, in addition to relationships with current members

San Francisco, Ca, Us

- Generate qualified sales opportunities for Account Executives to further qualify, negotiate, and close- Recognized as Rookie of the Quarter for FY 2022 Q1, leading sales team in monthly recurring revenue & qualified sales opportunities- Mentored and trained new MDRs on sales processes and objection handling- Efficiently use Salesforce and other tools to research accounts, identify key contacts and reach out to prospective customers

Charlotte, North Carolina, Us

- Make ~70 cold calls/day from lists provided; generate own leads through referrals, networking, social selling and effective research- Managed a $240k book of business with season ticket, group outing, and premium accounts, consistently among the top revenue generators in the XFL- Assisted Director of Ticket Sales with the sales training and onboarding of new reps- Serviced existing accounts and resolved customer inquiries in a timely manner- Work all gamedays to support ticket sales efforts and promotional initiatives

Seattle, Wa, Us

2018- Booked 190 demo appointments which led to $79,700 in new revenue- Bacon Award winner (June)- Generate appointments by proactive outbound prospecting and lead activity management. Made on average 60 calls a day- Work directly with marketing to discover opportunities from leads- Manage general chat line on marketing website. Follow up with all customer inquiries and work to qualify potential leads.

Seattle, Washington, Us

- Work all game days by selling tickets, distributing will call, and ticket exchange- Provide excellent customer service to all guests by helping them find the right pricing and location through Ticketmaster- Managed customer service booths to resolve all ticketing issues.

Bellevue, Wa, Us

- Proactively manage office and facility matters including responding to employee requests, reporting facility issues to building management- Manage office supplies and inventory- Provide support in fulfilling orders and managing any onsite inventory of company branded merchandise- Provide regular, daily coverage for reception during breaks, lunches and as otherwise scheduled, including PTO

Auburn, Washington, Us

- Take on open jobs as needed within all schools within the district.- Provide instruction to regular and special education students, while managing the classroom in a safe and responsible manner.- Work effectively with colleagues and administrators to accomplish building and district goals.

Bellevue, Washington, Us

- Posts, checks and delivers mail daily- Re stocks all office supplies and equipment in designated areas- Coordinates and assists with employee and departmental moves- Security and maintenance of Main Lobby front desk/office-Assisted with Pokeween, the annual company Halloween party. I compiled hundreds of swag bags for various guests and vendors. I also coordinated check in of guests.

Spokane, Washington, Us

- Assisted in game day operations of an Arena Football League franchise. This included field setup, execution of various marketing promotions in game, and on field contests- Attended and managed various community events, interacting with fans and fielding all of their questions- Assisted with the Communications Director in creating press releases, social media content, and game notes

Pullman/Spokane/Tri-Cities/Vancouver/Everett/Global, Washington, Us

-Supervised various playfields and venues during university events-Certified Red Cross CPR, AED administrator during times of injury

London, Gb

Aided in the game day and hospitality operations of a Division I athletic department. This included:-Set up of hospitality suites on game days-Provided excellent customer service to all patrons-Gathered information for corporate sponsors during football, basketball, and baseball games-Data entry of marketing information for partners such as Nike and Microsoft

Bachelor Of Arts (B.A.), Sport Management

High School Diploma