Zach Robins Email & Phone Number

Raleigh, Nc, Us

Holly Springs, North Carolina, United States

• Supervise 10 Sales Support Reps to ensure high quality customer service standards, meeting sales goals, and helping to resolve customer concerns• Serve as day-to-day team leader leading all aspects of customer service and inside sales team• Mentor, train, motivate, and develop team members to be successful• Effectively set priorities and expectations based on business need• Ensuring customer satisfaction and retention, assuring sales satisfaction, and building strong associate… Show more • Supervise 10 Sales Support Reps to ensure high quality customer service standards, meeting sales goals, and helping to resolve customer concerns• Serve as day-to-day team leader leading all aspects of customer service and inside sales team• Mentor, train, motivate, and develop team members to be successful• Effectively set priorities and expectations based on business need• Ensuring customer satisfaction and retention, assuring sales satisfaction, and building strong associate relationships• Evaluate associate key performance indicators and identify training needs and development opportunities• Participate in the work of associates to understand and distribute workload, drive productivity, and ensure effective work/life balance Show less

Carrboro, North Carolina, United States

• Provide leadership for the organization’s customer-facing associates (showroom and counter sales) and branch functions (warehouse and delivery driver)• Manage a team of 4 employees and store with annual sales of 6 million, focusing on customer service, policy, and strategy implementation• Manage the overall operation of a branch location including hiring, discipline, and scheduling of employees to ensure cost effective and quality branch operations• Maintain inventories at… Show more • Provide leadership for the organization’s customer-facing associates (showroom and counter sales) and branch functions (warehouse and delivery driver)• Manage a team of 4 employees and store with annual sales of 6 million, focusing on customer service, policy, and strategy implementation• Manage the overall operation of a branch location including hiring, discipline, and scheduling of employees to ensure cost effective and quality branch operations• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch• Perform communication and motivational techniques in supervising, counseling, coaching and disciplining associates• Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations, and procedures Show less

Aberdeen, North Carolina, United States

• Provide leadership for the organization’s customer-facing associates (showroom and counter sales) and branch functions (warehouse and delivery driver)• Manage a team of 6 employees and store with annual sales of 5.5 million, focusing on customer service, policy, and strategy implementation• Manage the overall operation of a branch location including hiring, discipline, and scheduling of employees to ensure cost effective and quality branch operations• Maintain inventories at… Show more • Provide leadership for the organization’s customer-facing associates (showroom and counter sales) and branch functions (warehouse and delivery driver)• Manage a team of 6 employees and store with annual sales of 5.5 million, focusing on customer service, policy, and strategy implementation• Manage the overall operation of a branch location including hiring, discipline, and scheduling of employees to ensure cost effective and quality branch operations• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch• Perform communication and motivational techniques in supervising, counseling, coaching and disciplining associates• Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations, and procedures Show less

• Develop and maintain relationships with an assigned customer base of over 300 customers, including key accounts, ensuring their satisfaction with our products and services.• Manage and exceed monthly sales budget ranging from $180,000-260,000.• Monitor sales trends and product performance results.• Continually enhance sales skills and product knowledge to promote a professional image in the field.• Work with other associates to ensure great customer service from the order to… Show more • Develop and maintain relationships with an assigned customer base of over 300 customers, including key accounts, ensuring their satisfaction with our products and services.• Manage and exceed monthly sales budget ranging from $180,000-260,000.• Monitor sales trends and product performance results.• Continually enhance sales skills and product knowledge to promote a professional image in the field.• Work with other associates to ensure great customer service from the order to the delivery and beyond. Show less

Charlotte, North Carolina

• Answer sales calls for largest residential and commercial plumbing wholesaler in North America.• Support the Builder and Residential Plumbing Outside Sales teams by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.• Work hand-in-hand with Outside Sales associates by performing the administrative functions that ensure our customer’s needs are being met.• Assist with counter coverage and interact with customers… Show more • Answer sales calls for largest residential and commercial plumbing wholesaler in North America.• Support the Builder and Residential Plumbing Outside Sales teams by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.• Work hand-in-hand with Outside Sales associates by performing the administrative functions that ensure our customer’s needs are being met.• Assist with counter coverage and interact with customers face-to-face to ensure their needs are met.• Nominated as a Ferguson Branch Volunteer to help with integration of Blackman Plumbing Supply, 2nd largest acquisition in company history Show less

Raleigh-Durham, North Carolina Area

• Monitored receiving department with over 1,000 lines shipped daily.• Displayed Inventory Management techniques using HighJump Supply Chain Advantage software.• Filled daily requisitions, work orders, or requests for materials, tools, or other stock items.• Match daily purchase orders to sales orders and distribute to sales associates for processing.• Compile inventory balances and price lists to ensure accuracy and efficiency.• Assisted in training of 4 new employees with… Show more • Monitored receiving department with over 1,000 lines shipped daily.• Displayed Inventory Management techniques using HighJump Supply Chain Advantage software.• Filled daily requisitions, work orders, or requests for materials, tools, or other stock items.• Match daily purchase orders to sales orders and distribute to sales associates for processing.• Compile inventory balances and price lists to ensure accuracy and efficiency.• Assisted in training of 4 new employees with inventory stocking, checking in shipments, forklift operations.• Receive trucks and unload merchandise.• Identify damage, loss, or surplus of goods and materials stored in the warehouse. Show less

Raleigh-Durham, North Carolina Area

• Organically developed a plan for Bayer Crop Science to more efficiently dispose of their byproducts from Muskegon, Michigan plant. • Proposed plan expected to save Bayer $1,400,000 annually.• Collaborated with Procurement team from BCS and suppliers to negotiate and find an efficient alternative fuel disposal program.

Kitty Hawk, Nc

• Scheduled face-to-face meetings with customers to discuss plans for jobs• Managed logistics for all 5-20 daily jobs for Electric Distribution Design Team• Designed projects on WIMIS and AutoCAD totaling over $200,000 in two summers• Prepared professional easement paperwork and sketches on AutoCAD to communicate project plans• Coordinated scheduling of jobs with construction crews, to ensure jobs were completed in a timely manner• Orchestrated meetings with customers about… Show more • Scheduled face-to-face meetings with customers to discuss plans for jobs• Managed logistics for all 5-20 daily jobs for Electric Distribution Design Team• Designed projects on WIMIS and AutoCAD totaling over $200,000 in two summers• Prepared professional easement paperwork and sketches on AutoCAD to communicate project plans• Coordinated scheduling of jobs with construction crews, to ensure jobs were completed in a timely manner• Orchestrated meetings with customers about performing projects• Executed jobs for both Design and Operations Teams• Involved in the total operations of Customer Solutions Team Show less

Bachelor Of Business Administration (B.B.A.), Logistics, Materials, And Supply Chain Management

Activities and Societies: Delta Sigma Phi Fraternity - Purchasing and Supply Management - Business Process Management - Logistics Management

Business Administration And Management, General, 3.89 Gpa

- Phi Theta Kappa Honor Society - All American Selection for Golf Team