Zach Robins Email & Phone Number

Holly Springs, North Carolina, United States

• Supervise 10 Sales Support Reps to ensure high quality customer service standards, meeting sales goals, and helping to resolve customer concerns
• Serve as day-to-day team leader leading all aspects of customer service and inside sales team
• Mentor, train, motivate, and develop team members to be successful
• Effectively set priorities and expectations based on business need
• Ensuring customer satisfaction and retention, assuring sales satisfaction, and building strong associate… Show more
• Ensuring customer satisfaction and retention, assuring sales satisfaction, and building strong associate relationships

Carrboro, North Carolina, United States

• Provide leadership for the organization’s customer-facing associates (showroom and counter sales) and branch functions (warehouse and delivery driver)
• Manage a team of 4 employees and store with annual sales of 6 million, focusing on customer service, policy, and strategy implementation
• Manage the overall operation of a branch location including hiring, discipline, and scheduling of employees to ensure cost effective and quality branch operations
• Maintain inventories at… Show more
• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch
• Perform communication and motivational techniques in supervising, counseling, coaching and disciplining associates

Aberdeen, North Carolina, United States

• Provide leadership for the organization’s customer-facing associates (showroom and counter sales) and branch functions (warehouse and delivery driver)
• Manage a team of 6 employees and store with annual sales of 5.5 million, focusing on customer service, policy, and strategy implementation
• Manage the overall operation of a branch location including hiring, discipline, and scheduling of employees to ensure cost effective and quality branch operations
• Maintain inventories at… Show more
• Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch
• Perform communication and motivational techniques in supervising, counseling, coaching and disciplining associates

• Develop and maintain relationships with an assigned customer base of over 300 customers, including key accounts, ensuring their satisfaction with our products and services.
• Manage and exceed monthly sales budget ranging from $180,000-260,000.
• Monitor sales trends and product performance results.
• Continually enhance sales skills and product knowledge to promote a professional image in the field.
• Work with other associates to ensure great customer service from the order to… Show more
• Work with other associates to ensure great customer service from the order to the delivery and beyond. Show less

Charlotte, North Carolina

• Answer sales calls for largest residential and commercial plumbing wholesaler in North America.
• Support the Builder and Residential Plumbing Outside Sales teams by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Work hand-in-hand with Outside Sales associates by performing the administrative functions that ensure our customer’s needs are being met.
• Assist with counter coverage and interact with customers… Show more
• Assist with counter coverage and interact with customers face-to-face to ensure their needs are met.
• Nominated as a Ferguson Branch Volunteer to help with integration of Blackman Plumbing Supply, 2nd largest acquisition in company history Show less

Raleigh-Durham, North Carolina Area

• Monitored receiving department with over 1,000 lines shipped daily.
• Displayed Inventory Management techniques using HighJump Supply Chain Advantage software.
• Filled daily requisitions, work orders, or requests for materials, tools, or other stock items.
• Match daily purchase orders to sales orders and distribute to sales associates for processing.
• Compile inventory balances and price lists to ensure accuracy and efficiency.
• Assisted in training of 4 new employees with… Show more

Raleigh-Durham, North Carolina Area

• Organically developed a plan for Bayer Crop Science to more efficiently dispose of their byproducts from Muskegon, Michigan plant.
• Proposed plan expected to save Bayer $1,400,000 annually.
• Collaborated with Procurement team from BCS and suppliers to negotiate and find an efficient alternative fuel disposal program.

Kitty Hawk, NC

• Scheduled face-to-face meetings with customers to discuss plans for jobs
• Managed logistics for all 5-20 daily jobs for Electric Distribution Design Team
• Designed projects on WIMIS and AutoCAD totaling over $200,000 in two summers
• Prepared professional easement paperwork and sketches on AutoCAD to communicate project plans
• Coordinated scheduling of jobs with construction crews, to ensure jobs were completed in a timely manner
• Orchestrated meetings with customers about… Show more

Bachelor Of Business Administration (B.B.A.), Logistics, Materials, And Supply Chain Management

Activities and Societies: Delta Sigma Phi Fraternity - Purchasing and Supply Management - Business Process Management - Logistics Management

Business Administration And Management, General, 3.89 Gpa

- Phi Theta Kappa Honor Society - All American Selection for Golf Team