Zach Ryan Maynard Email & Phone Number

Bicester Village

Improved customer and client service skills, learnt to respond quickly, effectively to the requirements and concerns of customers. Given a more hands-on role compared to that of other staff in this position. Given the opportunity to work in several departments. Took on administrative duties such as recalculating. Learnt the importance of time keeping, a skill that I have continued to use today, as I would often have to arrive at 15 minutes prior to the start of my shift to make sure that shift changes ran smoothly. On my first shift I was approached by a customer who wanted to know where they could find a particular type of jacket. As this was my first day I was unfamiliar with all of the items in the shop and where they were located, meaning I was unable to help and passed them on to a colleague. On my lunch break, I then took some time out to go around the shop and asked the assistant manager to talk me through the different types of clothing and shoes in the shop. This was important it helped me to prove the services that I was able to provide, as well as demonstrating good initiative.

Bicester Village

This job improved my verbal communication skills, regarding customers and colleagues. Learnt to work under stressful conditions while maintaining high standards. Showed my strength for numbers, as well as showing that I can be trusted as I would often handle large amounts of money during transactions and cashing up. Worked on the tills on Black Friday and over Christmas, which are two of the busiest periods in retail. Due to extremely high volumes of customers, I would have to make large transactions one after another, for hours on end. This meant I had remained extremely focused and calm, In order to do my job quickly and efficiently. Developed good time management skills as it required working a lot of hours while still attending lectures and maintaining independent studying.

London, United Kingdom

Worked full time 2 weeks for work experience. Learnt how to work with customers; communicate with fellow colleagues and was given the opportunity to do a presentation on my achieved targets, at a staff meeting. This job taught me how to properly conduct myself in an professional setting. Given the task of customer care carrying out surveys to measure customer satisfaction as well as shadowing staff during ATM refills and large transactions. These roles helped to improve my understanding of the working environment as well as my confidence.

Bachelor'S Degree, Planning And Property Development

Activities and Societies: University American Football team RICS accredited course BA honours focusing on topics such as Valuation.

Education record