Zach Schultz Email & Phone Number

Marion, Ia, Us

Cedar Rapids, Iowa Area

Executive Director October 2017-July 2018• Assisted Living and Memory Care Services• Strategic Planning• Fiscal oversight of operationso Budgeting, P and L oversight• Marketingo Developed, enacted marketing plans • Innovationo Fostering creative environment to differentiate services• Operations oversighto Scheduling, maintenance, multiple divisions, food serviceo Developed KPI’s for operational success• Human Resourceso Coaching, mentoring, training staff, employee engagement, change management• Resident Relationso Customer relations, conflict resolution, contract agreements• Vendor Relations• SalesHighlights• Increased occupancy by 20%, and sustained this level• Received recertification of license with no regulatory insufficiencies• Increased customer satisfaction• Increased employee satisfaction and lowered staff turnover by 10%

Cedar Rapids, Iowa Area

Director of Community Retail Pharmacies June 2015-October 2017• Member of organizational executive team• Partnered in strategic plan• Oversight of retail sales• Developed marketing plans• Oversight of operations• Fiscal management over several operation departments and siteso Budgeting, P and L oversight • Collaborated in developing and enacting marketing plans • Ensure compliance with federal and state codes• Project Managemento Planning, Implementation, Benchmarking• Foster progressive and innovative work environment • Supply Chain Management• Human Resource responsibilitieso Coaching, mentoring, training staff, employee engagement, change managementHighlights• Met financial stability through implementing congruent process amongst multiple service locations. The efficiencies found in congruent process enabled cost saving measures.• Developed and fostered high functioning management team• Planned several initiatives for efficient operations• Increased pharmacy profitability• Increased retail sales divisions• Reached highest standards in quality service and customer care in STAR ratings, Top 20% Pharmacy according to EQUIPP.

Enterprise Quality Performance and Improvement; 2012- June 2015• Led quality improvement focused on initiatives to improve mission critical practices and partnered with agency leaders to implement quality improvement processes• Led several quality teams of organizational leaders • Project Managemento Planning, Implementation, Benchmarking• Utilized a data informed approach for quality improvement initiatives, Utilization of data mining. This led to higher quality outcomes for patients. Length of stays shortened and progress on treatment goals improved• Created and managed all KPI’s to ensure contract requirements were met met • Served as the Organizational Compliance subject matter expert • Lead author for several State of Iowa awarded RFP’sDirector Compliance and Utilization; 2011-2012• Improved customer service ratings for organization• Ensured all Federal and State regulations were met• Enhanced organizational compliance structures to further mission. Improved upon previous deficiency findings through building process to ensure compliant outcome. Including but not limited to building redundancies to ensure work is completed. • Oversight of enterprise requirements and KPI’s; State and Federal, accreditation and contractual requirements• Ability to educate enterprise leaders to ensure implementation of compliance practicesProgram Manager- 2005-2011• Maintained programs and contracts which met Key Performance Indicators• Built and maintained strong relationships with key stakeholders• Designed and Implemented programs and projects• Worked with community advisory board, creating goals and identifying projects, such as meeting financial goals and site improvement projects.• Key collaborator in creation of Four Oaks Risk Assessment • Trained agency employees in skill development model. Oversaw the implementation and ensured fidelity to model of all groups through monitoring. • Created Qualitative program evaluation assessment.

Iowa City, Iowa Area

Master Of Business Administration (M.B.A.)

Bachelors, Criminal Justice

Activities and Societies: Student Government Representative, Residence Life Team Member, Wrestling Team Member