Zach Tracey, Pmp Email & Phone Number

United States

Westminster, Maryland, United States

Baltimore, Maryland, United States

- Transformed store performance by strategically managing operations, leading the store from a projected sales loss of $4 million to a remarkable positive growth of $2.5 million within the first year.- Refocused our purpose by establishing a culture of connectedness, care, and empowerment among the leadership team, resulting in significant operational improvements and enhanced results driven by the team.- Forged strong connections with key stakeholders at HQ and Senior Leadership levels, effectively advocating for and securing necessary resources and solutions to address long-standing challenges at the store, resulting in process improvements and enhanced effectiveness.- Led the development and execution of a highly effective risk reduction strategy, resulting in a substantial improvement in compliance rankings within the region, demonstrating the organization's commitment to upholding standards and mitigating operational risks.- Successfully recruited, developed, and promoted talent within the organization, fostering talent growth and professional advancement that increased our organizational resources. - Navigated the challenges of a fast-paced retail environment by leading the rollout and testing of various software and process updates, ensuring effective implementation and providing valuable feedback and clear communication to HQ.

Baltimore, Maryland, United States

- Aligned project management disciplines with team member talent to drive a remarkable 15% increase in store sales, leveraging data-driven insights and strategic initiatives.- Facilitated cross-functional teams to plan and execute promotions and sales goals, ensuring seamless coordination, effective inventory management, and successful outcomes- Fostered engaged teams by listening well and empowering autonomy to foster a collaborative work environment, inspiring team members to deliver outstanding performance leading to on-target key operational metrics.- Verified compliance with company policies, procedures, and safety guidelines, creating a safe and secure environment for employees and customers and mitigating risk.- Mentored multiple individuals as well as captain the development and training to help promote internal growth and keep turnover of a team of 300 employees below 5%.

Maryland, United States

- Utilized customer feedback and leveraged insights to coach and empower team members, resulting in improved operational efficiencies and a 4.5% increase in store traffic.- Spearheaded the implementation of new service standards and digital fulfillment processes, driving a 31% growth in digital sales over 2 years. - Developed and executed comprehensive hiring and training strategies, assembling a skilled and motivated team that played a pivotal role in achieving the remarkable $10 million dollar increase in store sales. - Led resources effectively, optimizing budget allocation, vendor utilization, and staffing levels to achieve operational excellence and deliver exceptional customer experiences.

Maryland, United States

- Proactively identified and addressed potential bottlenecks or challenges in the digital fulfillment process, collaborating with stakeholders to develop mitigation strategies and contingency plans.- Collaborated closely with internal teams, external partners, and vendors, serving as a liaison to facilitate effective communication, resolve issues, and foster strong collaborative relationships throughout the implementation phase.- Leveraged customer feedback and data trends to provide strategic guidance on workload balancing, resource allocation, and process improvement, resulting in enhanced operational efficiency, customer satisfaction, and +150% growth in volume.

Pennsylvania, United States

- Coordinated and supervised facility maintenance projects, including repairs, renovations, and upgrades, while adhering to budgetary constraints.- Conducted regular facility assessments to identify potential safety hazards and implemented proactive measures to mitigate risks.- Managed facility inspections and audits, ensuring compliance with regulatory standards and implementing corrective actions as necessary.

Maryland, United States

- Orchestrated a store layout optimization project utilizing project management methodologies, resulting in an increase in sales by +15% ($40K avg. per store) over two years.- Successfully oversaw the implementation of a new point-of-sale (POS) system across store locations, ensuring minimal disruption to operations and reducing checkout time by 2.4 minutes.- Led the rollout of a customer loyalty program, increasing customer retention by +30% and driving a +44% increase in repeat business and foot traffic.