Zach Walls Email and Phone Number
Zach Walls work email
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Zach Walls personal email
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I'm Zach, a results-driven POS & Merchant Services Expert with a proven track record of helping businesses increase sales and operational efficiency's. My passion lies in partnering with merchants and companies to unlock their full potential by providing:POS implementation - My expertise in deploying and configuring POS systems has helped hundreds of businesses streamline operations and enhance customer experience, leading to increased sales and reduced costs.Revenue-generating solutions - I go beyond basic functionalities to identify strategic opportunities within your payment processing system. By optimizing payment workflows and recommending innovative solutions, I've helped my clients boost sales and profitability.Exceptional customer service - I believe in building long-lasting, trust-based relationships with my clients. My proactive approach ensures your concerns are addressed promptly and efficiently, allowing you to focus on what matters most - growing your business.
Mercantile Processing, Inc. (Mpi)
View- Website:
- mpiprocessing.com
- Employees:
- 14
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Point Of Sale LeadMercantile Processing, Inc. (Mpi) May 2023 - Present
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Sales SpecialistCloud Pos Oct 2023 - Present -
Payment Executive At MadwireMadwire® Jun 2018 - May 2023Fort Collins, Colorado Area -
Deployment SpecialistSilveredge Jan 2018 - Jun 2018Researching and accurately deploying equipment to our merchants -
Technical Support SpecialistSilveredge Nov 2015 - Jan 2018Overseeing the EMV conversion one credit card terminal at a time.Transitioned to a promotion of Deployment Specialist in January 2018
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Relationship ManagerSilveredge Jun 2015 - Nov 2015Hired in a customer relation role, worked my way to a promotion in November 2015
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Customer Engagement SpecialistConstant Contact Jul 2012 - Jan 2015Achieved a outstanding performance reward for 2nd quarter - 2014Handle customer inquiries by effective means of communication and offer efficient technical support.Provide technical assistance and e-mail marketing training to Solution Providers, Resellers and FranchisesSupport over 1000 individual Customer Requests per month which far exceeds the average representativeInitiate new ways to improve customer service on a daily basis by practicing strategic relationship-building skills-effective listening, creative problem solving and using tact to find common ground to build trust. -
Customer SupportApple Support Jul 2011 - Jan 2012Boulder, ColoradoHelped maintain the company's commitment to customer service loyalty by receiving excellent ratings on customer surveys performed by Apple.Successful completion in all areas of training for Apple computers and IOS devicesExceeded expectations in call handle time, after call work determined by the company's metrics.
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Analyst Operation SupportMultiband Corporation Sep 2010 - Mar 2011Fort Collins, Colorado AreaCreating daily reports from company’s data on sales and markets for DirectTV resellers.Worked extensively and attained a high level of expertise in Excel, Seible Analytics, and Sharepoint.In regular contact with contractors in order to explain and discuss the Predictive Analytics.Key Accomplishment:Developed technical documentation on how to carry out the analytic data reporting, as well as editing and evaluating the documentation of other members of the team. -
Help Desk TechInformation Technology Experts, Inc. Mar 2010 - Jul 2010Fort Collins, Colorado AreaHelp Desk support for the Environmental Protection Agency.Provided technical support in a high volume environment for the annual Toxics Release Inventory (TRI) Program. Participated in weekly meetings with the EPA to provide feedback on the system’s issues and how it could be improved for the next session of TRI reporting -
Customer Loyalty Representative QwestQualfon/Center Partners May 2003 - Oct 2007Fort Collins, Colorado AreaAnalyzed customer account in order to provide detailed feedback on account standing and future statusIncreased the effectiveness of other agents by providing feedback and analysis in role as Help Desk RepresentativeAppointed supervision of challenging situations and escalated calls from other agents
Zach Walls Skills
Zach Walls Education Details
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Computer And Information Sciences And Support Services -
Fort Collins High School
Frequently Asked Questions about Zach Walls
What company does Zach Walls work for?
Zach Walls works for Mercantile Processing, Inc. (Mpi)
What is Zach Walls's role at the current company?
Zach Walls's current role is Point of Sale Lead @ MPI | Sales Intelligence, Customer Experience.
What is Zach Walls's email address?
Zach Walls's email address is za****@****ail.com
What schools did Zach Walls attend?
Zach Walls attended Front Range Community College, Fort Collins High School.
What are some of Zach Walls's interests?
Zach Walls has interest in Exercise, Home Improvement, Reading, Shooting, Gourmet Cooking, Sports, New Technologies, Home Decoration, Photograph, Diy.
What skills is Zach Walls known for?
Zach Walls has skills like Help Desk Support, Customer Service, Email Marketing, Technical Support, Training, Windows 7, Windows Vista, Windows Xp Pro, Android, Customer Satisfaction, Customer Retention, Email Newsletter Design.
Who are Zach Walls's colleagues?
Zach Walls's colleagues are Christopher Conaway, Steven Parrish, Amanda Crisostomo, Steven Parrish, Casey Fitzgerald, Alexys Driver, Skylar Cole.
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