- Increased backend revenues from Finance and Insurance income by over 150% from previous years. - Developed quality relationships with new lenders while also maintaining existing relationships with existing lenders. - A crucial part of the GREAT Palmetto Boat Center Team that was a Top 10 Dealer in Sales for White River Marine Group, a Top 25 Dealer for Phoenix Boats, and a Top 25 Dealer for Manitou Pontoons.

- Provide "Premier Customer Service" by addressing customer concerns, processing special item request, and performing money service activities such as Western Union and check cashing.- Coordinate and manage 30+ front service associates throughout the day while maintaining high productivity and ensuring that our customers receive exceptional customer service. - Perform accounting activities such as counting and auditing tills, balancing the safe, processing deposits, and maintaining department and store sales reports. - Train and mentor associates in performing front office as well as back office operations efficiently and accurately.

- Submit credit applications to secure financing options for customers to purchase a new boat package or outboard re-power.- Guide customers through the financing process to ensure that they have a great experience with Muddy Bay Marine and the financing company while maintaining quality relationships with lenders. - Process financial documents as well as MSOs and submit them to the lender and the customers local government agency for titling and registration.

- Built and help manage the Craig Reagin Clothiers website, along with Craig Reagin's social media accounts. - Provide customer service to online customers by addressing their concerns, providing tracking information, and processing refunds. - Edit product pictures, and banners to ensure proper sizing and website functionality.

- Coordinated the movement of 10,000+ pieces of Peter Millar merchandise from the main warehouse and other shops around the club to the Mezzanine Level of the Main Golf Shop. - Communicated sales floor inventory levels to others in the department to ensure that the sales floor stays fully stocked with merchandise to maximize profitability. - Assisted patrons with locating merchandise while providing premier service.