Zach Witter Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Using my lean six sigma & agile approaches, I work with you to fix existing business process problems & identify opportunities for continuous improvement/savings.Working with clients to: - Holistically review processes to create comprehensive requirements documentation - Ensure client requests are clear and actionable by technical counterparts - Understand risks associated with requested requirements

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

● Managed a project consisting of a group of 100 business representatives across 25 divisions when migrating from SharePoint 2010 to SharePoint Online; fixed dozens of critical issues within an hour of being reported● Designed business process improvements (e.g: Traction reporting, Resource Allocation, SLA/Work Intake) resulting in a combined total of ~ 600 hours saved and 15% faster client response times● Consulted with IT and business representatives to ensure work processes would not be impacted when updating the division’s operating systems to the latest Windows 10, preserved a total of ~ 1000 hours in employee productivity● Created 4 Excel/Virtual Basic for Applications (VBA) based automation tools for Planning and Enablement leadership saving approximately 500 work hours annually● Acted as a business process consultant (responsibilities included process mapping, process improvement & change management) and project manager for 5 projects in addition to my daily workload

Toronto, Canada Area

● Initiated ~150 continuous improvement projects for the CSC Operations department● Achieved savings of ~3500 work hours annually● Created ~15 Excel/VBA based automation tools for the CSC Admin and Licensing teams including automating reports for senior leadership to manage KPI’s around sales lead management

Toronto, Ontario, Canada

● Managed data integrity between 3 databases containing vital information for 1000s of clients to support lead generation and CRM● Built 3 Excel tools to streamline data processing; leading to the sales teams receiving leads ~ 30% faster● Ensure special client requests are handled promptly and accurately to maintain strong business relationships● Trained 5 new hires and existing team members on ~ 20 processes and process updates

Montreal, Quebec

Insight is a Fortune 500 innovative solutions provider focusing in hardware and software provisioning coupled with deployment and integration services as well as IT expertise. I am here to be your Trusted Advisor on these matters.Account Executive Responsibilities:• Client relationship management – for existing clients and to establish new business • Proactively advise and introduce new solutions to solve client’s business challenges • Follow-up with clients on quotes, orders & inquiries to ensure excellent service • Maintain a strong knowledge of leading industry trends • Maintain excellent customer satisfaction