Zach Paryzek Email & Phone Number

- Analyze diverse enterprise environments and requirements- Design tailored solutions that meet client requirements, enable efficiencies and automation- Perform cost and budget analysis, evaluate ROI, and develop client pricing - Create written sales proposals and deliver sales presentations- Author, edit, and negotiate statements of work- Strategically work with senior leadership, executives, finance, partners/vendors- Own and manage the development of the cost / pricing model

Austin, Texas Area

- Defined, designed, and aligned solutions to client needs- Analyzed enterprise customer environments and requirements through RFP process- Completed cost analysis, pricing, SOW creation, and deliver presentations- Strategically worked with senior leadership, executives, finance, vendors- Owned and managed the development of the cost / pricing model

Austin, Texas Area

- Led offshore team of architects for large pre-sales bids- Defined win strategy, designed, and aligned solutions to the client’s needs- Analyzed client environments and requirements through RFP process- Completed cost analysis, pricing, and SOW reviews, delivered presentations- Strategically worked with executives, finance, commercial teams, and vendors

Austin, Texas Area

- Specialized in large end user services towers- Built solutions to meet client requirements- Strategically worked with executives, finance, commercial and delivery teams- Successful win-rate with multimillion-dollar deals

Austin, Texas Area

- Managed training projects for all North America service desk call centers- led the training tower for global client implementations- Managed content development, standards, and training delivery- Designed and implemented a cost saving stress testing strategy – (Special Recognition)

Austin, Texas Area

- Managed global multimillion-dollar service desk accounts / contracts- Successfully lead a team of supervisors and managed contract change controls, toolsets, and negotiations- Designed and automated daily / weekly / monthly data analysis reports- Met 99% of all contractual service level agreements and increased sales revenue by 6% (Award)- Authored processes and procedures for service desk

Austin, Texas Area

- Managed escalations and supported service desk staff- Performed lite Active Directory / Windows Server / VPN Administration- Supported account implementations and managed special projects (Award)- Senior Tech Writer / knowledge Admin for the knowledgebase

Austin, Texas Area

- Provided technical support for multiple clients supporting software, hardware, networking issues- Followed technical solutions and procedures to resolve the user’s issues quickly and efficiently