Zachary Shields Email & Phone Number

Nashville Metropolitan Area

Nashville Metropolitan Area

Nashville, Tennessee, United States

• Managed 15 facilities in their onboarding efforts and helping maintain compliant to company and federal policies• Utilized Clear Company, Asurint, and ADP to full cycle recruit new employees into various sites I oversaw• Led onsite hiring events to bring in more candidates into the facility and spread the word about the new facility• Collaborated with leadership in order to implement changes needed to assist with their hiring efforts• Trained other Talent Acquisition employees to improve efficiency within the team and the workforce

Rexburg, Idaho, United States

• Mentored new employees through training by coaching, shadowing, executing one on ones, and roleplaying with new operators • Coordinated with upper management to maintain top spot of quality assurance by implementing direct feedback • Led entire shifts as a fill in shift coordinator, monitoring signal traffic, taking care of employee needs, and keeping up to date statistics with shift through Excel • Coordinated with 3 employees to lift into leadership positions through teaching new skills, delegating new responsibilities, and evaluating progress

Rexburg Idaho

• Monitored employee performance by analyzing quality assurance skills and directing one on ones to go over current standings and coaching with detailed feedback on how to improve • Led and trained multiple members of the Chat Team on new texting program Signal Vine through direct hands-on training through custom trainings designed in PowerPoint programs and public speaking• Created and conducted multiple trainings for 3 years helped improve company culture, environment, and leadership in weekly meetings • Collaborated with head of department to onboard new potential employees through analyzing resumes, conducting interviews, and hiring new employees

Rexburg, Idaho