Zacharee Ramirez Email & Phone Number

Austin, Texas, United States

San Antonio, Texas, United States

- Lead 2-3 teams of developers both offshore and onshore in developing internal claims software solutions- Cross-collaborated with different business partners to define requirements at the feature level and break down into executable stories for the development teams- Presented results to leadership with proven data metrics

San Antonio, Texas Area

Identified gap in feedback communication loop between project team and MSR's in the Lab environment.Created and implemented a new process for feedback loop utilizing INK platform and tracked results topresent to leadership. Able to show correlation between project injects and problems experienced byMSR's.Review incoming innovation ideas submitted by employees on a weekly basis. Collaborate with a team tojudge an idea using pain and frequency chart. Determines if an idea qualifies for further consideration basedon criteria.Currently in the process of creating a brand identity strategy to create awareness for Enterprise MSR Laband engage project teams to utilize the Lab services.Worked with different stakeholders to prepare onboarding of MSR's outside of the Lab with knowledge ofprocesses and expectations. Presented and trained NMS project team and MSR's on how to best utilizefeedback loop in the Lab.Participated in Hack-A-Thon event as a subject matter expert representing MSR's. Presented feedback onideas presented by project teams to executive leadership.Manage INK rosters for the Enterprise MSR Lab along with our third party vendor rosters.Work with cross-functional teams to help test and design new tools for the MSR community. Providedfeedback to project teams that led to implementation of tool to entire CoSA.Work in AGILE environment to support Contact Center Insights and Usability team.

San Antonio, Texas Area

Recognized for high performance, accuracy and efficiency in role as property adjuster. Selected for arotation in the Enterprise MSR Lab.Earned role as PULSE leader on the floor due to relationships built with team members and work ethic.Actively participated in employee innovation. Submitted idea to utilize voice technology in the claims area,which is currently being designed for implementation.Worked with different innovation employees to collaborate and provide feedback on different ideas. Chosen to participate in pilot program utilizing Amazon.com in claims area.Chosen to mentor and train new property adjusters throughout the unit.

San Antonio, Texas

Chosen to assist Claims Replacement Service department with various accounting tasks. Reviewed invoicesfrom various suppliers, created and verified match exception reports for accuracy, resolved anydiscrepancies. Provided results to leadership.Oversaw progress on small to mid scaled projects on every claim. Worked with members, contractors,independent adjusters, attorneys to ensure project was moving forward.Received positive feedback from numerous members as a result.

New Braunfels, Tx

● Provided assistance to customers dealing in a range of financial transactions● Responsible to operate bank functions without direct supervision● Answered phones, solved problems for customers while maintaining high customer service

Master Of Science - Ms, Entrepreneurship And Innovation

Bachelor Of Business Administration (B.B.A.), Accounting