Zachariah M. John Email & Phone Number

Simsbury, Connecticut, United States

As the Director of IT Applications, I am responsible for overseeing the development, support, and enhancement of our in-house software applications, ensuring they meet the evolving needs of the business. With a deep understanding of subrogation processes and advanced technical expertise, I lead a team of skilled IT professionals in delivering robust, efficient, and continuously improving software solutions.Key Responsibilities & Achievements:Strategic Leadership & Team ManagementSpearheaded the development of IT roadmaps and strategies, aligning them with the company’s evolving business goals and opportunities.Played a crucial role in hiring, mentoring, and managing both onsite and offshore developers and technical leads, fostering a collaborative and high-performing team environment.Collaborated closely with the CIO and VP of IT to make informed decisions on tools and software acquisitions, ensuring the adoption of technologies that drive business value.Project & Resource ManagementManaged a comprehensive backlog of work items, efficiently allocating resources and tracking availability using Teamwork, while providing regular updates to the leadership team.Led efforts to audit and mitigate technical debt, ensuring the long-term sustainability and integrity of our systems.Compliance & AuditingRepresented the IT department during critical compliance audits, including ISO, HITRUST, and SOC, ensuring adherence to industry standards and best practices.Managed disaster recovery testing and Veracode security scans, reinforcing the resilience and security of our IT infrastructure.Architectural & Technical LeadershipServed as the architect and technical lead on significant capital projects, while also managing day-to-day support for production application systems.Architected and led the successful implementation of the Mass Tort logic project, driving innovation and efficiency within the organization.

Hartford, Connecticut Area

Team ManagementLed a team of developers, crafting IT roadmaps and strategies to address evolving business needs and opportunities.Project & Resource ManagementManaged a backlog of work items, calculated resource load and availability using Teamwork, and provided weekly updates to the leadership team.Compliance & AuditingRepresented IT during compliance audits, including ISO, HITRUST, and SOC.Conducted annual SWOT analyses for the team and managed disaster recovery testing and Veracode security scans.Release ManagementPlanned and executed monthly code releases using a CI/CD pipeline in Jenkins, ensuring seamless updates and minimal disruption.Architecture & Technical LeadershipServed as the architect and technical lead for capital projects while overseeing day-to-day production system support.Designed and led the implementation of the Mass Tort logic project, ensuring successful delivery.Software DevelopmentApplied Agile and Waterfall methodologies to drive successful software development projects.Stakeholder & Vendor RelationsBuilt strong partnerships with key stakeholders to develop and implement strategic solutions in areas such as Subrogation, Provider Relations, Mass Tort, and Overpayments.Financial ProjectsCollaborated with the CFO and Accounting team on the Customer Consolidation project, including NetSuite integrations and template customizations.

Hartford, Connecticut Area

Production Systems Support & Enhancement | Team LeadershipServed as the primary contact for all production system support and enhancements, ensuring seamless operation and timely updates.Enhanced the claims system to meet business owners' requirements, driving key changes and improvements.Team Management & CollaborationManaged a team of 7 offshore and onsite developers, maintaining a robust system support model.Acted as a liaison between the PMO, business owners, and the development team, effectively coordinating project and enhancement requests.System Architecture & ImplementationArchitected and led the custom implementation of the consulting line of business software, utilizing Angular and Camunda Workflow engine.Directed a remote team of developers, ensuring successful delivery of the project.Database & Performance MonitoringMonitored SQL Server databases and application servers, optimizing performance through query tuning and proactive system management.

Hartford, Connecticut Area

System Maintenance & Enhancement | ColdFusion & SQL ServerMaintained and enhanced internal systems utilizing ColdFusion and SQL Server development.Supported production tickets, assessed development efforts for enhancements, and managed project requests.Team Leadership & Code ManagementLed a team of 3 offshore developers through multiple product releases, ensuring high-quality code and timely delivery.Conducted code reviews, managed the code repository, and oversaw deployment processes.Identified and resolved security vulnerabilities from Veracode scans, ensuring robust application security.API Implementation & ETL ManagementSuccessfully implemented the ISO Claim Search API interface within internal ColdFusion systems.Created and maintained ETL jobs using Altova and Informatica, optimizing data workflows and system efficiency.

Windsor, Ct

Oracle ERP Development & Support | Project LeadLed Oracle ERP development and support, managing production tickets and ensuring efficient issue resolution.Served as Project Lead for custom implementations, guiding developers in an on-site/offshore delivery model.Software Development & Lifecycle ManagementConducted research, design, documentation, and modification of software application specifications throughout the development lifecycle.Utilized Agile and Iterative methodologies to drive successful project outcomes.Technologies & ToolsExpertise in: Oracle Application Framework, PL/SQL, Oracle Forms, Reports, Workflows, Oracle Apps 11i, Java, JSP, SpiraTeam, IBM Clearcase, BMC Control-M.

Windsor, Ct

Technical & Functional Support | Shared Mail and Digital Interactive Media SystemsProvided comprehensive technical and functional support for Shared Mail and Digital Interactive Media production systems.Managed production issues through ticketing systems, addressing enhancement requests and ensuring timely resolution.Coordinated effectively between offshore and onsite teams across Order to Delivery and Finance streams.Requirements Gathering & DocumentationLed functional requirement gathering, preparing detailed MD50 and MD70 documents for enhancement requests.Provided robust support for Oracle Quoting, Contracts, Install Base, Pricing, AP, and AR modules.Technologies & ToolsProficient in: Oracle Apps 11i, Oracle Application Framework, PL/SQL, Oracle Forms, Reports, Workflows, Java, JSP.

Hyderabad Area, India

Offshore Point of Contact | ERP Implementation - Tempel SteelLed the offshore efforts for the successful implementation of Tempel Steel’s ERP system.Developed custom pages utilizing Oracle Application Framework and PL/SQL.Conducted code benchmarking using STATSPACK, SQL trace, and query plans for performance optimization.Maintained resource utilization metrics, ensuring optimal team efficiency.Project Management & LeadershipDeveloped comprehensive project management plans, including risk mitigation, contingency strategies, and phased project execution.Participated in project initiation meetings, setting milestones and timelines to ensure project success.Conducted training sessions for new graduates, providing guidance and monitoring progress.Executed Defect Prevention Analysis, created Unit Test plans, and managed Configuration Audits and Controls.Technologies & ToolsExpertise in: Oracle Apps 11i, Oracle Application Framework, PL/SQL, Oracle Forms, Reports, Visual Source Safe, Workflows, Java, JSP.

Chennai, Tamil Nadu, India

Provided expert technical support for Windows XP operating systems, addressing and resolving a wide range of user issues and system malfunctions.Managed and responded to technical support calls and tickets, ensuring timely resolution of problems related to software installation, system configurations, and troubleshooting.Assisted users with troubleshooting and resolving hardware and software issues, enhancing overall user experience and system reliability.

Master Of Computer Applications (M.C.A.), Computer Programming, Specific Applications

Bachelor'S Degree, Computer Science