Zach Ames Email & Phone Number

Grand Rapids, Mi, Us

Successfully managing our largest partners & projects, overseeing over $1 million in ARR. Driving customer success, identifying growth opportunities, and delivering tailored solutions to exceed business goals.Created custom solutions for partners and supported implementation. Created, negotiated, and maintained contracts with our partners and clients.Maintained all SOPs and process documentation for the client success division.Trained client success division team members in effective communication & client management, billing, contracts, and account management best practices.

Managed client relationships, understood customer needs, and provided tailored solutions to meet individual business goals. Proven track record of generating new business through strategic negotiation while fostering trust and maintaining long-term client relationships. Proficient in CRM software and project management tools. Experienced in a variety of industries, including finance, sales, and technology.

Managed SEO Brother's social media channels(LinkedIn, Instagram, and Facebook). Created and managed our internal content process to gain visibility for an industry-specific audiences.

Identified and pursued new business opportunities, managed client relationships, and drove revenue growth. Combining strong interpersonal skills with a strategic mindset, I effectively collaborate with cross-functional teams to deliver tailored solutions that exceed client expectations and foster long-term partnerships.Key Responsibilities:- Develop and execute sales strategies to build a robust pipeline of prospective clients.- Manage the entire sales process cycle, including prospecting, qualifying leads, presenting products and services, and negotiating contracts.- Nurturing and maintaining long-lasting relationships with clients by understanding their unique needs and providing exceptional customer service.- Conduct regular client meetings and presentations to showcase product offerings, share industry insights, and establish a strong relationship built on trust and expertise.

Holland, Michigan

Led the GeekSquad team as a lead repair technician. Diagnosed and Repaired electronics such as computers, tablets, and phones.

Holland, Michigan

Diagnosing and servicing computers, TVs, cameras, and other electronics.

Business Administration, Marketing

Associate Of Arts - Aa, Marketing

Pc And Network Technologies, 12

Information Technology and Network Security.