•Investigate and analyze client needs and structure relevant scope of work.•Benchmark and conduct research of project relevant industries•Conduct analysis of organizational, operational, and stakeholder systems to develop solutions or alternatives to the current state. •Develop and architect detailed recommendations for new best practices, systems, procedures or organizational changes.•Lead cross-functional projects in the areas of education, non-profit, business development, process improvement, and inter-organizational design.

•Lead, mentor, and manage a team of Enterprise Customer Success Managers, fostering a collaborative and high-performance culture.•Lead initiatives aimed at meeting retention goals by identifying risks early, crafting preventative solutions, and enhancing overall customer satisfaction.•Proactively uncover and seize revenue-generating opportunities, coordinating with cross-functional teams to ensure successful implementation.•Cultivate strong cross-departmental relationships to solicit feedback and insights, driving continuous improvements and refining forecasting and resource management processes.•Engage regularly with customer executives to fortify relationships and provide ongoing support for direct reports through career development discussions and professional growth opportunities.•Efficiently manage customer escalations to resolve issues promptly, maintaining high levels of customer satisfaction.

•Acted as the primary liaison for Enterprise customers, overseeing all post-sales activities including account onboarding and implementation to drive adoption and engagement throughout the customer lifecycle.•Conducted regular executive business reviews to align strategies and ensure customer satisfaction, leveraging deep product knowledge to advise on best practices across diverse internal and external stakeholder groups.•Analyzed customer usage patterns to provide strategic insights, foster increased adoption, and enhance overall satisfaction.•Collaborated with Sales, Marketing, and Leadership teams to influence product management and innovation, sparking continuous enhancements and customer-focused solutions.

•Grow, cultivate and scale success and outreach.•Directly manage communication channels between GivePulse and key clients including technical support, media and marketing, training and development, webinars, support issues et. al.,•Project Manage the onboarding and implementation process, followed by developing client success plan to ensure quality and productivity.•Support outbound and inbound outreach/marketing/social efforts and track and engageclient relationships within the GivePulse platform.•Engage prospects through innovative research, prospecting strategies, and lead qualifications. •Assess complex business structures and challenges to find innovative solutions and appropriate courses of action to ensure client success and functionality.•Support the executive team to determine best practices, product and workflow improvements, and scale product knowledge and usage.

•Directed & managed all service and service learning related conferences, workshops, trainings, resources, courses, publications, assessment and data collection including faculty and service learning course development.•Directed as project manager the Community Action and Social Change Academic Minor Program including course design, course instruction, marketing and recruitment.•Supported departmental initiatives through cultivation of fundraising, grants, and in-kind donations. Support faculty led service learning and engaged scholarship efforts including the support of the Engaged Scholarship Consortium and the tracking of all faculty data and engagement.•Directed and served as Project Manager of the UofM AmeriCorps VISTA grant program including grant writing, budget management, hiring, training, placement, and supervision of seven to ten AmeriCorps VISTA members. identified community partnerships, tracked progress through data analysis, including high level engagement with University Schools and Summer Bridge Programming.•Directed the Civic Engagement Board and served as Project Manager for all university community service opportunities, participation in national Days of Service, and managed campus wide service requests and volunteer data tracking. Support partnerships with community agencies, organizations, and online resources to facilitate student volunteerism.•Served as Project Manager the UofM volunteer management database, GivePulse (Volunteer Odyssey), to manage all student events, volunteers and compiled all campus community service related data.•Directed and facilitated the Alternative Break Experience including recruitment, selection, site selection, budget and finance, risk management and participant training for ten domestic based and five international based experiential learning trips.•Supervised, managed and provided development and support to 10+ staff members, graduate assistants, and paraprofessionals.

• Directed and facilitated the creation of the Social Change Scholars scholarship program, a competitive, four-year cohort style program that accepts 25 freshmen per year to develop through curricular and co-curricular experiences that expose them to root causes of social issues, as well as equip them with the knowledge and experience to address issues head-on through service learning, volunteerism and public service experiences.• Directed and served as Project Manager for the Civic Engagement Board and oversee all university community service opportunities, participation in national Days of Service, and served as project manager for campus wide service requests and volunteer tracking. Directed partnerships with community agencies and organizations and online resources to facilitate student volunteerism.• Created and facilitated relationship with the University of Memphis’ official service partner,Volunteer Odyssey, and collaborate on recruitment and management of student volunteers andvolunteer events.• Directed as project manager the University of Memphis volunteer management database, GivePulse (Volunteer Compass), to manage all student events, volunteers and compile all campus community service related data.• Directed and facilitated the Alternative Breaks program including recruitment, participant selection, siteselection, budget and finance, risk management, and participant training for six domestic basedand one international based experiential learning trip.•Supervised, managed and provided development and support to 5+ staff members, graduate assistants, and paraprofessionals.

•Developed and facilitated the creation of the Social Change Scholars scholarship program, a competitive, four-year cohort style program that accepts 25 freshmen per year to develop through curricular and co-curricular experiences that expose them to root causes of social issues, as well as equip them with the knowledge and experience to address issues head-on through service learning, volunteerism and public service experiences.• Advised the Civic Engagement Board and oversee all university community service opportunities and facilitate campus wide service requests and volunteer tracking. Supported partnerships with community agencies and organizations and online resources to facilitate student volunteerism.• Created and facilitated relationship with the University of Memphis’ official service partner,Volunteer Odyssey, and collaborate on recruitment and management of student volunteers andvolunteer events.• Managed the University of Memphis volunteer management database, GivePulse (Volunteer Compass), to manage all student events, volunteers and compile all campus community service related data.• Advised and facilitated the Alternative Breaks program including recruitment, selection, siteselection, budget and finance, risk management, and participant training for six domestic basedand one international based experiential learning trip.• Coordinated the Tiger Leadership Institute, an eight-week four-level leadership development program: Recruit all student participants, train facilitators, develop and revise curriculum and conduct all program assessments.• Coordinated the Leader to Leader speaker series, focusing on community presenters, studentrecruitment, communication and delivery of monthly educational modules in conjunction with the Student Leadership and Professional Competencies.• Supervised, managed and provided development and support to 2+ staff members, graduate assistants, and paraprofessionals.

• Directed the Tiger Leadership Institute, an eight-week four-level leadership development program: Recruit all student participants, train facilitators, develop and revise curriculum, conduct all program assessments, and serve as a program facilitator for Level III and Level IV sessions.• Served as Faculty Lead and Project Manager for the experiential learning, D.C. Civic Leadership Exchange and Poverty Immersion partnership program with the University of South Carolina – Aiken and the University of Tampa to enhance students’ leadership skills relating to current national civic issues and studies on poverty and its impact.• Developed partnerships with local businesses, corporations, and Memphis area professionals toparticipate in leadership programming related to career and leadership competencies.• Organized and served as staff contact for Lunch with a Leader events by recruiting students,presenters, and providing program logistics.• Served as project manager for the Professional Connections program curriculum, focusing on student and professional recruitment, communication and delivery of monthly educational modules.• Directed and managed the LEAD Conference – Oversaw the planning and execution of logistics,operations, and recruitment of keynote and session presenters, and student participants.• Created campus wide partnerships to incorporate leadership training into various areas of campus communities including existing courses and co-curricular programs.

•Served as Program Manager for the IFC Executive Board (7 Council Officers) in goal setting, decision-making, policies and procedures, and programming.•Directly managed the planning, advising, and implementation for all functions and programs of the IFC including IFC Recruitment (850+ potential new members), Greek Life Tri-Council Retreat, and other related risk management and leadership development initiatives. •Served as project manager to develop the 5-year LSU IFC Expansion plan. The 5-year plan included organizing site visits between national organizations and LSU administration, assembling a student-led Expansion Committee, and facilitating selection of organizations to be included in the 5-year Expansion plan timeline. •Established, balanced, and maintained the annual budget. •Managed the IFC Vice President of Administration in overseeing the delegate committee structure, planning special events, IFC Philanthropies and service opportunities.•Trained and educated the IFC Judicial Board to uphold the IFC Constitution, Bylaws, and Judicial Code.•Analyzed assessment data to measure success rate of learning outcomes for programming and leadership development initiatives. •Served on LSU’s Greek Accountability Team, which includes Student Advocacy and Accountability, and the Dean of Students.

•Identified and created channels for outreach to prospects for new business while servicing and growing existing accounts.•Developed presentations, proposals, and metrics reporting in response to client needs/opportunities.•Advised clients based on current market, platform, and station effectiveness. •Ensured client satisfaction through open and cooperative communication.•Negotiated rates consistent with WMXI 98.1FM operating goals and budgets and ensured proper payment.

•Managed 20,000 square foot Thad Cochran Center, which hosts 4,500+ events and serves 170,000+ customers annually. Supervised 15+ staff and communicated a daily plan of action with the Event Services Crew, custodial and maintenance staff.•Developed, organized, and prioritized workflow and technical production. Oversee building conversions and event set-ups ensuring accuracy and customer satisfaction.•Implemented and updated facility rules, regulations, policies, and procedures.