Transformed services business by leading teams in operational excellence at global company designing hardware and software solutions to support client growth. Promoted to lead 250-member field service team, co-managing engineering team, and executing business plan crafted as director of engineering. Led integration of 3 acquired businesses consolidating into 1 services organization and shifted services as integral to revenue growth, installing ServiceMax software and creating KPIs to track performance. Collaborated with product manager to create new value-added offerings. Promoted to VP to oversee metrology business unit and additional service units, leading 550 employees across 3 business units generating. Managed budgets and P&L, advancing global expansion and partnering with sales, shared services, and marketing teams. -Increased annual recurring revenue in services from 10% to 50% and grew business by 10% YoY by creating new service contract offerings, implementing ServiceMax, and enhancing technician training, leading to growth in profit margin and 14% revenue growth in 2023. -Drove 20% YoY revenue growth in portable service busines, improved asset retention by 50%, and increased EBIT by 10% by reducing equipment servicing turnaround time from 6 weeks to less than 1 week, achieving 90%+ customer satisfaction score across all teams.

Spearheaded product development for 3 national design teams, driving operational improvements and cost reductions through implementation of stage-gate processes. Engineered multiple machines, enhancing accuracy and production efficiency. Selected by president to evaluate and optimize services business, resulting in major cost-reduction plan and divestment of unprofitable sectors. Promoted to senior director to oversee service operations while continuing to leadengineering team. -Expanded business by leading design of new equipment for Chinese market, securing order, doubling factory output, and launching high-volume manufacturing line, earning global recognition for Hexagon. -Streamlined manufacturing operations and reduced costs by 50% through product rationalization and rebranding, collaborating with marketing to enhance CMM device SKUs and aesthetics for multichannel sales.

Led 10-member engineering and design team during 2-year assignment in Italy, designing professional audio products and establishing production operations in China. Ensured seamless relocation and team retention. -Achieved orders to produce 40,000 units annually by creating design variations on 2 products.