Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of different support channels: voice, chat, and email. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. • Maintained above average pre-set goals by the company• Contributed to developing new lines of support• Contributed to Research Teams for new products / tools• Technical troubleshooting assistance for fellow agents

Battalion Supply Specialist • Analyzed statistical data and reports to ascertain trends and requirements utilizing the Property Book Unit Supply Enhanced (PBUSE) System• Prepare monthly Unit Status Report utilizing Equipment Readiness Listing (ERL)• Provided guidance to Unit Commander on supply discipline within the unit to ensure conformance to standard, directives, and efficiency of logistical operations • Coordinated logistical operations with other staff elements and outside agencies • Supervised the battalion’s internal supply functions • Planned, coordinated, and inspected organizational supply operations • Supervised the preparation and maintenance of supply records of subordinate units • Procured supplies and services as the unit purchasing/contracting representativeUnit Supply Sergeant:• Managed Unit Commander’s Property Book utilizing manual and automated (PBUSE and ULLS S-4) systems• Responsible for the requisitioning of government property. Conducted operator level preventive maintenance, checks, and services on military equipment• Responsible for accountability and maintenance for over $2,000,000 of government equipmentUnit Supply Specialist:• Managed Unit Commander’s Property Book utilizing manual and automated (PBUSE and ULLS S-4) systems• Responsible for the requisitioning, accountability, and management of government property. Conducted operator level preventive maintenance, checks, and services on military equipment