As an IT Help Desk Technician at AT&T, I provide technical support and troubleshooting for various IT systems and applications. I have been working in this role for seven months, and I have developed skills in attention to detail, customer service, and problem-solving. Previously, I worked as a Fulfillment Associate at Amazon for one and a half years, handling shipping, consolidation, and quality assurance tasks. I also have experience in guest services, having worked as a Guest Services Representative at Georgia Museums Inc for three months. I graduated with an Associate of Science degree in Computer Information Systems from Georgia Highlands College in May 2022, where I learned the fundamentals of programming, networking, and database management. I aim to further my education and career in the IT field and leverage my operations and technical support competencies to deliver excellent service and solutions to customers and clients.