• Created and executed on analytics driven product roadmap, improved online consumer experience, and increased share of digital payments by 125% over a 5-year period.• Managed projects to completion including communication with stakeholders to ensure requirements alignment, helping define and execute thorough user acceptance testing, and ensuring proper operational close-out.•Collaborated with cross-functional teams to streamline product development processes, resulting in a 30%… Show more • Created and executed on analytics driven product roadmap, improved online consumer experience, and increased share of digital payments by 125% over a 5-year period.• Managed projects to completion including communication with stakeholders to ensure requirements alignment, helping define and execute thorough user acceptance testing, and ensuring proper operational close-out.•Collaborated with cross-functional teams to streamline product development processes, resulting in a 30% reduction in time to market for new features. Show less

•Investigate and draft responses to complaints forwarded from state and federal regulatory agencies.•Provide process improvement to other departments, attorneys, and peers to reduce rate of complaints received. •Mange complaint lifecycle to ensure 100% compliance with regulatory timelines.

•Contacted and engaged with existing customers to provide solutions that met their marketing needs.•Built and maintained customer relationships by providing excellent service and creating positive experiences for clients.•Ensured that orders and customer information were entered accurately and in a timely manner.•Met all department standards for sales and call quality to drive company growth.•Participated in developing future projects and campaigns for sales team, in order to… Show more •Contacted and engaged with existing customers to provide solutions that met their marketing needs.•Built and maintained customer relationships by providing excellent service and creating positive experiences for clients.•Ensured that orders and customer information were entered accurately and in a timely manner.•Met all department standards for sales and call quality to drive company growth.•Participated in developing future projects and campaigns for sales team, in order to gather data and increase potential future profitability. Show less

•Planned, organized, and delegated tasks to Game Advisors and followed up to completion.•Provided feedback to management concerning associate performance issues.•Checked incoming shipments for discrepancies/shortages.•Packed, prepared, and labeled outgoing inventory shipments. •General Store Operations and Maintenance•Offered and sold store products, including upgraded services including loyalty cards, credit cards, and/or extended warranties to customers •Responded to… Show more •Planned, organized, and delegated tasks to Game Advisors and followed up to completion.•Provided feedback to management concerning associate performance issues.•Checked incoming shipments for discrepancies/shortages.•Packed, prepared, and labeled outgoing inventory shipments. •General Store Operations and Maintenance•Offered and sold store products, including upgraded services including loyalty cards, credit cards, and/or extended warranties to customers •Responded to customer comments or questions in person or on the phone.•Recognized potential theft/loss situations and provide customer service to deter theft.•Helped meet company performance goals including sales, profit and shrinkage metrics. Show less

•Responded to customer, investor, or other 3rd party inquiries.•Researched and prepare documentation.•Analyzed customer requests and determine appropriate course of action. •Handled complex levels of transactions with limited supervision.•Completed daily tasks and duties and report to management.

•Called on past due mortgage loans and provide customer service as needed on each call.•Answered high volume of inbound calls from past due mortgagors.•Negotiated payment arrangements and assist borrowers with loan modification options.•Reported to mortgagors and banks regarding status of account and fees past due.•Sought out select duties and projects from supervisor in support of delinquency goals. •Independently managed time to meet all department standards and… Show more •Called on past due mortgage loans and provide customer service as needed on each call.•Answered high volume of inbound calls from past due mortgagors.•Negotiated payment arrangements and assist borrowers with loan modification options.•Reported to mortgagors and banks regarding status of account and fees past due.•Sought out select duties and projects from supervisor in support of delinquency goals. •Independently managed time to meet all department standards and requirements. •Trained fellow team members. Show less

•Communicated regularly with seriously delinquent mortgagors to identify and counsel borrowers on best mortgage modification options available. •Negotiated modification with all involved parties (borrowers, investors / insurers, brokers etc.) from initial request to final close of modification. •Obtained all necessary documentation from mortgagors, etc. •Coordinated with applicable internal departments and when necessary. •Documented workout efforts.•Followed up on portfolio… Show more •Communicated regularly with seriously delinquent mortgagors to identify and counsel borrowers on best mortgage modification options available. •Negotiated modification with all involved parties (borrowers, investors / insurers, brokers etc.) from initial request to final close of modification. •Obtained all necessary documentation from mortgagors, etc. •Coordinated with applicable internal departments and when necessary. •Documented workout efforts.•Followed up on portfolio as outlined in department performance standards.•Provided timely responses to mortgagor's correspondence according to RESPA guidelines.•Communicated regularly and effectively with in house departments and other lenders. Show less