• Managed over 14,000 Configuration Items within our ServiceNow CMDB and their clients and product relationships• As a Change Management Lead managed the day to day operations of the Change Management team • Help facilitate process meetings and implement new defined processes for Change and our Configuration Modules• Provided continued feedback to team members as well as helped manage their daily workload• Cross-trained other teams on the ServiceNow Change and Configuration Modules• Maintained the team’s internal SharePoint sites for Change Management and Configuration Management• Facilitated our daily Technical/Change advisory boards

• Provided continued feedback to team members as well as helped manage their daily workload• Managed over 14,000 Configuration Items within our ServiceNow CMDB and their clients and product relationships• Cross-trained other teams on the ServiceNow Change and Configuration Modules• Maintained the team’s internal SharePoint sites for Change Management and Configuration Management• Facilitated our daily Technical/Change advisory boards

Developer I - ITSM with the Service Management Team at St. Jude Medical.• Coordinated with business partners to finalize designs and confirm project requirements using Microsoft word and Excel• Provided continued maintenance and development of new functionality, bug fixes and patches within the BMC Remedy Platform• Cross-trained other teams on the BMC Remedy Platform• Supported and developed team’s internal SharePoint site using HTML, CSS, JavaScript through SharePoint Designer• Responsible for development of all 500+ IT Self Service forms in our Remedy Ticket Management System.

• Developed an understanding of the BMC Remedy Tool allowing me to make changes and perform system testing and maintenance• Performed regression and system-level testing to verify software quality and function before it was released• Built IT Self Service Forms using BMC Remedy Platform built in designer toolset and conditional statements to handle repeat requests