Zachary Jasper Email & Phone Number

● Collaborate with a team of Psychologists, User Experience Designers, and a Product manager using scrum methodology to communicate weekly progress updates, research findings, and check-ins for the development of a Men's Health product.● Lead synthesis of user research by documenting and reviewing key insights from 35+ conducted interviews and organizing findings through in an affinity mapping and persona building for men's mental health and coaching seekers.● Analyze research findings and user insights to direct product development decisions from end-to-end that address customer needs and user pain points while staying relevant to the market.● Create user flows and journey maps for customer sign up and user onboarding process.

● Led the UX/UI development of an innovative educational software that provides adults with tools and resources to further enhance their digital literacy skills. ● Converted user research and feedback into actionable tasks to improve digital equity through the NavigatEDU website.● Provided guidance on design principles and accessibility standards; by building concept consensus and transparency for product improvements through easy hand-off of notes and prototypes between a cross-functional team of 5 Software Engineers.● Ensured final coding results followed implementation of design concepts, web standards, accessibility, and usability best practices to front-end and back-end developers.

● Develop the visual style, design strategy, and UI component library for a student mental health care startup.● Use Figma software to define and implement innovative solutions, starting from sketches then moving through low fidelity and high fidelity wireframes and responsive rapid prototyping of AllyPods product.● Conduct treejack testing to gain insight on customer pain points through user testing to confirm redesign is aligned with product goals and accessibility for iteration of minimum viable product

Us

● Guide patrons through our prefix 3-course menu, communicating detailed knowledge of allergens, ingredients, and tasting notesof 50+ menu items to 200+ customers daily to enhance customer dining experience and provide a unique individualized service.● Provide intermediary communication and advocacy from end to end between customers, Head Chef and BOH team to reach goalsand satisfy client needs.

Washington, Dc, Us

● Conduct and coordinate usability interviews to gather feedback and insights of pain points for 10 career seekers and lifelonglearners making a career shift and learning new skills.● Synthesize data from user interviews using affinity mapping to create client personas and prioritize features needed on the newwebsite for potential users seeking a career change.● Sketch, wireframe, and prototyping of app interface using synthesized data from user research.● Improve user navigation by 85% by utilizing card sorting to better determine information architecture about what content shouldbe represented and where users would go to navigate the new Pivvot website for these features.● Create a high fidelity prototype website that highlight and validate significant discovery from user feedback and usability testingto create a narrative flow to maximize user impact and performance.

Bloomington, Illinois, Us

● Assisted research team providing feedback and collecting data on user testing of pain points and user flow of a new internal claim filing system (HAART) to the development team; reducing handle time and improving customer reporting accuracy by 40%.● Lead bi-weekly huddles to design monthly department newsletters using Adobe Creative Cloud to market customer success sales, discuss metrics goals, compliance, and highlight monthly achievements.● Exemplified accessible written and verbal communication skills explaining policy coverage of automotive repair options, tow vendors, and rental car services to 50+ insureds weekly, to problem-solve customer needs in a fast paced environment.

Bachelor Of Arts - Ba, Fine And Studio Arts

User Experience Design Immersive