Zachary Legault Email & Phone Number

Melbourne, Victoria, Australia

• Administered our on-prem Active Directory and assisted in a long-running project to gradually migrate our infrastructure to Azure and AWS cloud services.• Entra ID: SSO Configurations for third party and custom apps, automation through dynamic groups, MFA and Conditional Access, administered user licensing.• Endpoint Manager: Migrated the company from an on-prem to an Intune managed environment. Administered compliance and configuration policies, packaged software for multiple… Show more • Administered our on-prem Active Directory and assisted in a long-running project to gradually migrate our infrastructure to Azure and AWS cloud services.• Entra ID: SSO Configurations for third party and custom apps, automation through dynamic groups, MFA and Conditional Access, administered user licensing.• Endpoint Manager: Migrated the company from an on-prem to an Intune managed environment. Administered compliance and configuration policies, packaged software for multiple platforms, corporate and BYOD deployments.• Azure MFA and Conditional Access, alongside Crowdstrike Identification Protection services.• Desktop support for the Melbourne office and remote users globally. Supported users either in person or remote using Microsoft Teams and TeamViewer.• Coordinated with vendors to purchase and assess hardware and services. Deployed services to the business from Microsoft, Dell, N-Able, Crowdstrike and Adobe. Show less

Melbourne, Victoria, Australia

• Created Powershell scripts to automate tasks with ServiceNow Orchestration to perform the following tasks: New User Creation in AD, Exchange, Skype for Business, User departure process, Access management for distribution lists and security groups.• Created user facing tools deployed through Software Center to resolve common issues with the goal of reducing ticket volume through user education.• Active Directory auditing and maintenance changes.• Backfill and support for tier 1… Show more • Created Powershell scripts to automate tasks with ServiceNow Orchestration to perform the following tasks: New User Creation in AD, Exchange, Skype for Business, User departure process, Access management for distribution lists and security groups.• Created user facing tools deployed through Software Center to resolve common issues with the goal of reducing ticket volume through user education.• Active Directory auditing and maintenance changes.• Backfill and support for tier 1 service desk team.• Troubleshoot user tickets through both ServiceNow and inbound calls. Escalated as needed.• Write and confirm troubleshooting and process documentation. Show less

Vancouver, British Columbia, Canada

• Created and administered user and resource accounts (mailboxes, calendars, meeting rooms) in both Active Directory on-premises, and Exchange Online.• Configured and maintained Powershell scripts for our team to automate the creation of resource accounts, security groups, support users, service accounts and device accounts for our secondary retail domain.• Configured Microsoft Identity Manager to automate the onboarding and offboarding of user accounts.• Created tools with… Show more • Created and administered user and resource accounts (mailboxes, calendars, meeting rooms) in both Active Directory on-premises, and Exchange Online.• Configured and maintained Powershell scripts for our team to automate the creation of resource accounts, security groups, support users, service accounts and device accounts for our secondary retail domain.• Configured Microsoft Identity Manager to automate the onboarding and offboarding of user accounts.• Created tools with Powershell to generate reports and audits for access control, licensing, group memberships, Office 365.• Deployed Azure group-based licensing and dynamic Azure groups for SSO and general system access.• Performed helpdesk duties by tracking and resolving incidents and requests within ServiceNow to according to SLA (24 hours) for end users. Show less

Vancouver, British Columbia, Canada

• Provided end user support via phone, email and the EasyVista ticket system.• Assisted users at they’re workstation or remote office as required.• Audited Active Directory computer accounts and inventory.• Managed user access through a mix of AD and Local Security groups.• Created and documented new procedures for several aspects of the Technical Support team.• Participated in the corporate desktop refresh project through testing and troubleshooting of the corporate image… Show more • Provided end user support via phone, email and the EasyVista ticket system.• Assisted users at they’re workstation or remote office as required.• Audited Active Directory computer accounts and inventory.• Managed user access through a mix of AD and Local Security groups.• Created and documented new procedures for several aspects of the Technical Support team.• Participated in the corporate desktop refresh project through testing and troubleshooting of the corporate image and deploying the hardware to users.Achievements:• Created a script in Powershell to automate the notification of expiring user accounts so managers could take appropriate action.• Used a Powershell script to automated the audit of our Inventory based on logic provided by the exported .csv files our Inventory Management software provided. Show less

Computer Systems Technician Diploma, Computer/Information Technology Administration And Management

Computer Systems Technician, Information Technology