Zachary Linder Email & Phone Number

Columbus, OH, US

Phoenix, Arizona, US

• Train, troubleshoot and provide user support for Windows network of approximately 250 + workstations, peripherals, and mobile devices.
• Provide user training and assistance for all supported applications.
• Aid in development and execution of business continuity and disaster recovery plans.
• Add/Delete/Modify user rights.
• Create and maintain documentation of all IT related processes.
• Assist in maintaining company VOIP phone system.

Arlington, Virginia, US

• Led cross-functional teams in planning and executing complex projects, ensuring adherence to timelines, budgets, and quality standards.
• Managed project scopes, schedules, and resources effectively to achieve mission objectives within strict deadlines.
• Implemented risk management strategies to identify and mitigate potential project risks, ensuring mission success and safety.
• Leveraged technical expertise and problem-solving skills to address challenges and obstacles encountered during project execution, ensuring timely resolution and minimal disruption.
• Conducted comprehensive project assessments and evaluations, identifying areas for improvement and implementing corrective actions to enhance project performance.
• Maintained meticulous documentation and reporting throughout the project lifecycle, ensuring compliance with regulatory requirements and facilitating knowledge transfer.

Columbus, Ohio, US

• Monitor technology dashboards and event consoles in order to identify issues that require attention
• Proactively escalate impacting events, establish and chair bridge calls, engage resolvers, and coordinate the resolution
• Timeline the events that occur during the entire incident and document them in the ticket
• Review of incident data to ensure the completeness and quality of the information collected
• Clearly and concisely communicate incident details both verbally and written in the form of Incident communications.
• Review of the execution of the incident process to identify opportunities for improvement in the process (missed SLAs, gaps in execution or response)

Columbus, Ohio, US

• Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
• Analyzed program data to provide input for key decision making and strategic planning
• Monitored security camera and access control systems such as Lenel, and Genetec programs.
• Researched and recommended process improvements designed to mitigate operational and financial risk
• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events
• Assessed incident priority based upon impact to business and escalated issues as necessary