Zachary Martin Email & Phone Number

Norfolk, Va, Us

Austin, Texas, United States

• Orchestrated the seamless management of the site, strategically coordinating updates, changes, and routine maintenance to minimize downtime and mitigate the impact on customers. Implemented efficient processes that enhanced site performance and user experience.• Conducted comprehensive security and control audits to ensure strict adherence to NIST framework standards, guaranteeing the robustness of site security. Successfully ensured compliance with all regulatory obligations, consistently meeting and exceeding industry standards.• Authored detailed playbooks and documentation outlining the company's security posture, providing a comprehensive guide for incident response, risk management, and security protocols. This initiative significantly enhanced organizational resilience and facilitated seamless knowledge transfer within the team.• Implemented and supervised the transfer of user data in a brokerage and Registered Investment Advisor security environment. Worked under company guidelines to ensure SOC 2-compliant practices.

Austin, Texas, United States

Participated in a full-time, 3 month software engineering immersive, completing in-class projects, hackathons, and personal projects focused on real-world applications of software engineering principles and best practices.

San Francisco Bay Area

Austin, Texas Area

As a Customer Care Specialist at LegalZoom I work to increase company SLI numbers and ensure that the maximum number of customers are satisfied it was my job to ensure resources are maximized and as many customers as possible were helped.

Austin, Texas

As Customer Service Lead I was responsible for overseeing other members of the customer service team and ensuring that they were meeting all company expectations and following all procedures. At this time I was also a Logistics Specialist where I was responsible for making sure that all of the companies international merchandise reached its destination.