Zachary Morrison Email & Phone Number

Slippery Rock, Pa, Us

Pittsburgh, Pennsylvania, United States

• Apply understanding of current (AS-IS) business processes/key terms to engage non-technical and technical users more effectively in the development of new (TO-BE) business processes for a enterprise-wide system implementation• Learn and configure new system processes to understand the data requirements, aligning data migration requirements with the functionalities of new business systems• Configure and complete testing of system integrations, ensuring accurate flow of data from end-to-end and communicating issues to developers• Utilize Visio and PowerPoint to present key findings, solutions, and trainings to senior leadership and end users, assisting in the adoption of the new system• Utilized Jira to manage the development of multiple site participation payment triggers and provided knowledge of specific datapoints across 8 applications for the triggers to reference

Greater Pittsburgh Area

Consulting firm delivering end-to-end (meter-to-cash) solutions for utility and energy retail providers internationally• Served as a liaison between developers and end users to properly automate business processes• Managed issues reported via Jira and actively provided solutions to ensure customer satisfaction• Tested business scenarios, processes and procedures while developing proper documentation for customer understanding and approval• Coordinated meetings and trainings and communicated with Spanish-speaking end users as the Subject Matter Expert to assist with end user acceptance