- Enhance client experience by providing friendly and knowledgeable service via telephone and email correspondence.- Increase client satisfaction by reducing aged inventory to ensure Service Level Agreements are adhered to.- Increase department efficiency by streamlining claims processes and sharing knowledge with peers.

- Improved the client experience by serving as an information resource and maintaining high levels of accuracy in performing title searches of properties for land and mineral ownership covering 150 years.- Enhanced client presentations with organized results and records for ease in review.- Ensured accuracy by interpreting and comparing legal documents.

- Increased sales by 50% monthly by effectively aligning customer service strategies and shipping departments to ensure efficiency, quality and customer satisfaction.- Expanded the customer base by safeguarding the online presence on various forums including Amazon, eBay and BoatersPlus.com.- Led a small team by training and mentoring the necessary skills to achieve customer satisfaction by phone.- Boosted positive feedback by improving accuracy in product information on the company website.- Delivered strong oversight of suppliers, ensuring alignment with company vision and expectations.

Assisted in the development, implementation, and monitoring of group and individual treatment plans and procedures.

Supervised and coached customer service representatives to create a positive customer experience and achieve sales goals.- Spearheaded management of inventory, cash balancing, deposits and opening/closing procedures with strong controls in place according to policy.- Maintained steady sales in a declining market by building relationships that resulted in loyalty.- Improved traffic flow by sustaining exceptional store presentation and strategically managing excess inventory from closing stores.