Zachary Sobel Email and Phone Number

•Support direct reports with renewal & upsell business in their territory•Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, share new features and address challenges. •Monitor and maintain high levels of customer satisfaction, while managing partner expectations.•Collaborate with others in Customer Success to develop innovative ways to leverage technology to communicate and support all of BrainPOP’s users.•Work collaboratively with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.

•Manage and be accountable for the success of partner school districts from onboarding through renewal.•Successful in identifying growth opportunities and initiating conversations regarding expansion and growth with current customers and upselling partner resources in subscribed districts.•Developed deep knowledge of the BrainPOP product, a prerequisite for providing world class support and service to educators.•Relationship manager who oversees all aspects of the onboarding and implementation process for partners.•Communicate consistently with district and school leaders to ensure the ongoing use of BrainPOP, gather feedback, share new features and address challenges. •Monitor and maintain high levels of customer satisfaction, while managing partner expectations.•Collaborate with others in Customer Success to develop innovative ways to leverage technology to communicate and support all of BrainPOP’s users.•Work collaboratively with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.