• Led and managed warehouse operations to support local retail locations, addressing all home delivery and merchandise issues.• Oversaw inventory accuracy controls for merchandise valued up to $20,000, ensuring precise tracking and management.• Directed warehousing metrics, goals, and P&L statements to drive operational efficiency and financial performance.• Provided leadership for all delivery operations, including transportation, fleet management, and safety procedures.• Collaborated with third-party delivery teams to ensure strict adherence to SOPs, enhancing service quality and efficiency.• Trained and developed supervisors, ensuring high performance across departments.• Managed comprehensive shipping and receiving operations, coordinating logistics and verifying incoming and outgoing shipments to maintain inventory accuracy and meet customer expectations

•Implemented and enforced safety protocols, conducting regular training sessions to reduceworkplace incidents by 20%.•Developed detailed reports on inventory levels and operational efficiency, leading to a 15%improvement in workflow productivity and a 12% decrease in shrink.•Hired, trained, and supervised warehouse staff, fostering a skilled and efficient workforce.•Facilitated seamless coordination and timely deliveries by leading communication efforts betweenvendors and local retail teams.•Managed all inbound and outbound transfers, ensuring accurate tracking and timely movement ofgoods to optimize inventory management.•Conducted regular audits to maintain inventory accuracy, reducing discrepancies and improving stockmanagement.

• Responsible for the front end of an $11 million dollar retail store.• Delivered exceptional customer service, training, and mentoring new team members to promote productivity, accuracy, and a friendly shopping environment.• Managed opening and closing shifts with up to 10 associates, ensuring operational efficiency and customer satisfaction.• Developed and motivated the team to achieve sales, credit, and charity goals, enhancing store performance and meeting targets.• Assigned tasks to associates based on their skill levels to maximize team performance and ensure efficient workflow.• Coordinated and supervised loss prevention and operational programs, implementing measures to reduce shrink and enhance store security.• Fostered a customer-centric environment by addressing customer concerns promptly and professionally, enhancing the overall shopping experience.

• Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Assigned task to associates to fit skill levels and maximize team performance. • Strengthened workflow productivity by hiring, managing and developing top talent. Managed store operations, including handling money and making the schedule.• Completed thorough opening, closing and shift change functions to maintain operational standards each day.• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.