Zachary Sutter Email & Phone Number

Chicago, IL, US

United States

• Act as the main point of interface between Marketing and Operations. Lead consumer response team, analyze trends in complaints, and guide quality control team based on findings.Provide technical advice to sales and.
• Lead a team of 4 individuals in responding to consumer complaints and inquiries. Maintain a database and report on trends in consumer interactions. Guide quality control activity based on analysis.
• Plan out manufacturing process improvements to reduce operating costs using Lean Six Sigma methodology.Product Development Responsibilities include:
• Subject matter expert and technical advisor to the sales and marketing team. Train new staff in product knowledge. Provide educational materials and talking points to sales team members.
• Model product pricing and revenue to set a competitive pricing strategy.
• Develop product from ideation through the end of the design phase.

United States

• Formulated a new line of products to meet customer standards and cost targets. Product sales exceeded the forecast and helped to increase Kellogg’s market share.
• Oversaw product design. Developed product prototypes, designed and oversaw performance testing of prototypes, decided on final product design, recommended manufacturing techniques to operations team.
• Researched and met with potential vendors. Developed specifications for new ingredients and qualified vendors based on specification.
• Led quality improvement initiatives. Created experimental design documents for laboratory staff and guided the analysis of results and implementation of findings.
• Managed a team of 8 employees. Budgeted for auditors, laboratory, and external testing for compliance with regulatory organizations. Evaluated new laboratory equipment for purchase.
• Developed standard operating procedure documents for cross-functional processes.

Carson, California

• Developed an audit process, testing methodology, and reports for a new national third-party manufacturer (co-packer) program. Traveled to diverse partner manufacturing facilities and recommended process improvements to.
• Collaborated in the development of a quality program for co-packers. Measured co-packer quality conformance, recommended corrective and preventive actions, and conducted gap analysis meetings.
• Planned and executed monthly inspections of co-packer manufacturing.
• Hired, trained, and managed a team of two quality inspectors.
• Developed a set of cross-departmental standard operating procedures and workflows for Material Reviews, New Product Development, Point of Sale issues, and COVID case tracking.
• Developed dashboards using software such as Tableau and analyzed data collected by Quality team. Reported on product quality trends to cross-functional management groups within the organization.

Carson, California

• As Kellogg’s first consumer service representative, built out all documentation and process flow for new program, resulting in improved consumer satisfaction through faster response times and better complaint resolution.
• Created FAQs and standard process documents for responding to consumer inquiries.
• Built out a data management tool using Microsoft Sharepoint for tracking consumer inquiries and problem resolution.
• Developed new reports and distributed them throughout the company, including to C-Suite Executives.
• Interacted with end consumers, answering product questions and resolving complaints.

Culver City, California

Tested web application for bugs.