The responsibilities of the Facilities and Technology Support Representative involve keeping track of and keeping up with all facilities and technological needs throughout the organization. The goal of the FTSR is to provide a safe, clean, organized, and efficient workplace for all Credit Union staff.General workplace duties as needed:• Practice good time management and organization with shifting priorities and responsibilities• Track facilities, IT, and storage tasks/issues and draft monthly progress reports• Promote a safe and healthy workplace culture through regular communication with coworkers and management• Uphold strong values and high standards to promote a comfortable and efficient workplace Facilities:• Address issues that arise during day-to-day operations• Communicate with business partners and vendors for any required services• Maintain relationships with business partners and vendors• Liaise between Credit Union management and vendors regarding maintenance and service projects• Regularly communicate with branch managers and promptly address any reported issues• Perform basic maintenance/inspection services as skill and knowledge permit• Schedule regular maintenance and inspections on facilities and equipment as needed• Procure equipment and supplies as needed Technology:• Manage and track all IT assets for all Credit Union branches• Address issues that arise during day-to-day operations• Ensure that all workstations are functioning as they should• Perform repairs on malfunctioning workstations as skill and knowledge permit• Communicate with coworkers and management to resolve ongoing IT issues• Coordinate with vendors for technological services and repairs• Procure equipment and peripherals as neededI perform all of the aforementioned duties for CalCom Federal Credit Union, but also in the same capacity as a consultant for Nikkei CU, Mabuhay CU, Mattel FCU, and PVHMC FCU.

As the Facilities and Support Service Rep for the Nikkei, Mabuhay, Mattel, and CalCom Credit Unions, I utilize my background in technology to facilitate a smooth working environment for employees as well as to keep stock of and regularly inventory all equipment and assets owned by the Credit Unions. I work with vendors and service representatives to organize equipment procurement and repairs as well as to maintain positive relationships with our service partners.

I still maintain the role of Facilities and Technical Support Representative, though I am now contracted to this credit union through CalCom Federal Credit Union.

I still maintain the role of Facilities and Technical Support Representative, though I am now contracted to this credit union through CalCom Federal Credit Union.

I still maintain the role of Facilities and Technical Support Representative, though I am now contracted to this credit union through CalCom Federal Credit Union.

I still maintain the role of Facilities and Technical Support Representative, though I am now contracted to this credit union through CalCom Federal Credit Union.

As an L1 Analyst for Taco Bell RCS, I assisted franchise and corporate restaurants in troubleshooting equipment when they weren’t functioning as expected. My goal was to provide a seamless restaurant experience for both the employees and the customers of Taco Bell.

UX Design Consultant (2022-2022)Freelance | Long Beach, CAAs a UX Design Consultant, I strive to create memorable and accessible user experiences in whatever form my client needs.Key Accomplishments:● Developed the branding and online marketplace for a client selling custom die-cast jewelry● Designed the UX for several web sites and mobile apps showcased on my portfolio website at https://www.zthaley.com/

As a member of the Quality Assurance team, I both authored and executed protocols with the purpose of validating that our software met the System and GUI requirements set by our developers and designers.Key Accomplishments:● Spearheaded the testing of the mobile app used by developers and medical professionals to configure Beta Bionics’ medical devices.● Participated in several FDA qualification runs and the 510k testing of Beta Bionics’ medical devices.

I worked on several video game projects, ensuring that localization from Japanese to English was as accurate and complete as possible as well as ensuring that no software bugs were present before product launch.Key Accomplishments:● Shipped several successful AAA titles including Final Fantasy 7: Remake, Kingdom Hearts 3, and Final Fantasy XIV: Shadowbringers.● Designed the font and formatting style guide for one of the games I worked on, Chocobo’s Mystery Dungeon: EVERY BUDDY!, which was then adopted by the testing team and developers.