Maintained and organized file records system as well as physical file room. Opened and closed new matters for clients. Delivered and processed all physical mail from the USPTO, foreign associates and clients alike. Processed high priority invoices. Prepared and uploaded daily scan reports. Prepared file inventory reports. Created new files and prepared their scanning. Uploaded client matter information, electronic mail, physical mail and file documentation to online database.

Established long-term customer relationships through prompt and courteous service. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Verified that information in the computer system was up-to-date and accurate. Provided onsite training. Identified and resolved filing and account issues.