Zachary Kelley Email & Phone Number

Columbus, Ohio Metropolitan Area

Dublin, Ohio, United States

Partnered with utility departments to ensure a smooth set-up for IGS Energy customersField questions from Sales Representatives to assist in new customer acquisitionResponded to Customer Service Representations inquiries to ensure customers were receiving accurate answers to protect the customer experienceManaged large business accounts to ensure information was migrated to new IGS account correctlyEnsure customers were properly enrolled following new contractManaged overall account clean up to guarantee accurate information

Filed claims for existing customers while enrolling new customersManaged Monthly Dashboard to measure production and growth of the Home Services DepartmentCreated and sent out monthly updates to leadershipOrganized and compiled work orders to ensure a timely payment of contractors

Researched customer accounts to resolve issues and disputesOffered support to contact center repsFirst non-supervisor to handle calls on escalation line, finding solutions to customer issues through quick-thinking and problem-solving skillsMonitored customer online chat requests with a response time of 10 minutes

Cross-Trained on different products for both gas and electric servicesAssisted multiple departments on stretch assignmentsCNG trainedDemonstrated IGS Energy's commitment at the Cleveland Auto Show