Zach Middleton Email & Phone Number

San Francisco, California, US

Getaround is an international digital peer-to-peer car-sharing startup operating in 300 cities in seven countries. Tasked with IT and security operations, M&A integration of Drivy (France), Nabobil (Norway), and Hyrecar (US), revamping five independent development platform pillars. Oversee cross-functional operations to support over 5M users and 20k.

Melbourne, VIC, AU

Afterpay is one of the largest buy now pay later services operating worldwide and sold to Square for $29 Billion US in 2021.Brought the US into compliance with the AU office in the first 120 days for better interoperability and rapid growth. (80 NA users in 2019 to 300+ in 2021)Developed on/offboarding strategies for rapid growth, including support of.

New York, New York, US

Saved company $100k/year by setting up internal VOIP PBX system (FreePBX/Asterisk), moving company off of external vendor.Manage in-office networks and VLANs with Fortinet firewalls, Ruckus AP management, Meraki Switches, and MPLS via SohoNet ISP.Work with Synology SAN servers and Signiant MediaShuttle for moving large files and sending and receiving with.

Actively respond to emails, phone calls, and face to face requests for support in a Windows and MacOS blended environment.Monitor network traffic using Splunk, Webroot, Slashnext, and FireEye.Manage Lenovo laptops using Acronis for imaging, SecureDoc for encryption, Webroot virus/malware protection.Make recommendations for new software and hardware upgrade.

Performed with numerous variety shows in NY, TX, and CA.Received the Martinka Award from SAM chapter 24 in Albany. NYPerformed at the historic UC Theater in Berkeley, CAContributed ideas for several marketed effects.

Worked several short-term contracts across the country:Goldman Sachs - Desktop Support (SF, CA) 2015Utica National Insurance - Desktop Support (Utica, NY) 2014Ciena/Nortel Networks - Office Merge Rollout Lead (Baltimore, MD) 2010

Walnut Creek, California, US

Create and respond to tickets via Frontrange Heat. Closed 30 calls a day, on average.Provide support over phone, through e-mail and via remote DameWare connection and Livemeeting 2007.New user account creation, set-up, and maintenance using custom Oracle-based applications, Active Directory, and delegation through Heat.Ghost new Dell and HP Laptops and.

Oakland, California, US

Respond to tickets regarding internal technical support issues via C.Support.Ghost new Toshiba and IBM Laptops and HP Desktops using BartPE.Research and develop automation through VBS, Batch scripts and GPO implementation.Set-up Audio/Visual systems for presentations using projectors and large-screen LCD/Plasma displays.Support local users of web-based.

Supporting corporate office of start-up company ~80 users. Including account administration for call-center employees using HP and Dell servers, laptops and HP desktops.Create accounts on Active Directory with Windows Server 2003, image new computers using Norton Ghost, and set building access for new employees using vendor provided ISO2000.Advising on.

Saratoga, CA, US

Supported three local offices in the Northern East Bay ~ 150 users with personal HP desktop support, desktop upgrades, data recovery using GetDataBack, Palm OS, Windows Mobile, and Blackberry phone set-up, mail-merge operations using Outlook, recommendations for laptop and phone configurations, HP server administration and emergency response.Help desk.