Zach Middleton Email & Phone Number

San Francisco, California, Us

Getaround is an international digital peer-to-peer car-sharing startup operating in 300 cities in seven countries. Tasked with IT and security operations, M&A integration of Drivy (France), Nabobil (Norway), and Hyrecar (US), revamping five independent development platform pillars. Oversee cross-functional operations to support over 5M users and 20k connected cars, more than 700 workers/contractors, three BPOs, and independent contractors in Canada, Mexico, Madagascar, and the Philippines.Renegotiated existing and new contracts in the first 120 days, saving over $414K while upgrading critical operational systems; increasing features and security capabilities for a net-zero budget impact.Instituted asset, user access, and patch management, established a 24-7 Security Operations Center, and rolled out continuous compliance integrations, Pen Testing, and continuous security reviews.Coordinated change management and user access review process for over 75 SaaS vendors.Evaluate vendors for premium security and automation features, keeping within or below budget.Automated HRIS on/offboarding, implementing corporate governance and security training programs.Successfully migrated NA users from Rippling MDM and EU JAMF users to Kandji MDM.Automated Google accounts, file discovery, and ownership transfer using GAM CLI.Led Security, IT Operations, and policy development through SPAC public offering.Established greenfield compliance and security programs to meet SOX, SOC 2, TISAX, ISO 27001, NIST, and CIS requirements implementing MDM, MDR, CDR, EDR/EPP/XDR, SIEM/SOAR within 90 days

Melbourne, Vic, Au

Afterpay is one of the largest buy now pay later services operating worldwide and sold to Square for $29 Billion US in 2021.Brought the US into compliance with the AU office in the first 120 days for better interoperability and rapid growth. (80 NA users in 2019 to 300+ in 2021)Developed on/offboarding strategies for rapid growth, including support of remote users.Manage office IT needs for San Francisco office prior to COVID Shut Down. Administered DevOps environment for developers accessing apps like Amazon Web Services, Amazon Workspaces, Sentry, Buildkite, Sumo Logic, Radius, and Kubernetes.Work across teams in the UK and Australia to maintain company-wide tech support. Personal area of responsibility covering North America, including users located throughout the US and Canada.Primary Mac environment, using JAMF and InTune for system management. Okta, G-Suite, and Azure for IAM, Crowdstrike for security, Forcepoint for VPN, and Slack and Zoom for communication.

New York, New York, Us

Saved company $100k/year by setting up internal VOIP PBX system (FreePBX/Asterisk), moving company off of external vendor.Manage in-office networks and VLANs with Fortinet firewalls, Ruckus AP management, Meraki Switches, and MPLS via SohoNet ISP.Work with Synology SAN servers and Signiant MediaShuttle for moving large files and sending and receiving with other vendors. AWS Glacier for backups and file restoration.

Actively respond to emails, phone calls, and face to face requests for support in a Windows and MacOS blended environment.Monitor network traffic using Splunk, Webroot, Slashnext, and FireEye.Manage Lenovo laptops using Acronis for imaging, SecureDoc for encryption, Webroot virus/malware protection.Make recommendations for new software and hardware upgrade cycles every summer.Managed new print system installs, coordinating with building and vendor for COI and other compliance.Rolled out Dialpad mobile integration for messaging archive compliance.Managed TeamViewer rollout, setting up security policy.Designed data entry map for EA phone layout forms, allowing EAs to request phone setup based on how they would like their phones to appear visually and give a clear, concise data entry form for our vendors who operated the backend.Worked within FINRA compliance.Managed office reconfiguration planning with external vendors.

Performed with numerous variety shows in NY, TX, and CA.Received the Martinka Award from SAM chapter 24 in Albany. NYPerformed at the historic UC Theater in Berkeley, CAContributed ideas for several marketed effects.

Worked several short-term contracts across the country:Goldman Sachs - Desktop Support (SF, CA) 2015Utica National Insurance - Desktop Support (Utica, NY) 2014Ciena/Nortel Networks - Office Merge Rollout Lead (Baltimore, MD) 2010

Walnut Creek, California, Us

Create and respond to tickets via Frontrange Heat. Closed 30 calls a day, on average.Provide support over phone, through e-mail and via remote DameWare connection and Livemeeting 2007.New user account creation, set-up, and maintenance using custom Oracle-based applications, Active Directory, and delegation through Heat.Ghost new Dell and HP Laptops and Desktops using BartPE.Support custom Web, Oracle, Windows Mobile and AS400 based applications.Router configuration for remote users as well as Celestix and Cisco VPN troubleshooting.Weekend support for new handheld application rollouts.Support Windows Mobile, Droid, and iPhone users for synchronization with Exchange server.Manage projects for rolling out department-wide software upgrades.Desktop support, visiting offices of local users, deploying new hardware, addressing immediate software problems, and transferring sensitive and encrypted data.Data Backups; Scheduling, Tape Initialization and cycling with Symantec Backup Exec, AS/400 and UNIXAS/400 system administrationTraveled to off-site conferences to provide support to national users.Instituted SharePoint 2007 based Knowledge Base for internal Self-Help PortalTrained several new NOC Coordinators

Oakland, California, Us

Respond to tickets regarding internal technical support issues via C.Support.Ghost new Toshiba and IBM Laptops and HP Desktops using BartPE.Research and develop automation through VBS, Batch scripts and GPO implementation.Set-up Audio/Visual systems for presentations using projectors and large-screen LCD/Plasma displays.Support local users of web-based Citrix and Unix SSH applications.

Supporting corporate office of start-up company ~80 users. Including account administration for call-center employees using HP and Dell servers, laptops and HP desktops.Create accounts on Active Directory with Windows Server 2003, image new computers using Norton Ghost, and set building access for new employees using vendor provided ISO2000.Advising on security issues, implemented security and patch auditing procedures utilizing WSUS. Proposed information security policy. Assisted in implementing PCI Compliance through security measures including server and workstation hardening and utilization of syslog servers for archiving purposes.Developed and executed deployment plan for Postini email filtering service.Rolled out new hardware and software systems for new call-center app (EchoPass) for 60+ users. Also created a new Ghost image.Quarterly account and security auditing.Consulted on Sonicwall VPN connection set-upSet-up new 3com routers, HP and Dell servers and firewalls from Sonicwall. Researching hardware failover and firewall redundancy for disaster recovery using Veritas Backup Exec and HP DAT Tape Drives.Worked with Postini, EchoPass, StrataSoft, and Telepacific for tech support and infrastructure efficiency, automation.Developed and executed patch roll-out plan for Daylight Savings Time updates and compliance.

Saratoga, Ca, Us

Supported three local offices in the Northern East Bay ~ 150 users with personal HP desktop support, desktop upgrades, data recovery using GetDataBack, Palm OS, Windows Mobile, and Blackberry phone set-up, mail-merge operations using Outlook, recommendations for laptop and phone configurations, HP server administration and emergency response.Help desk phone support and remote desktop connection ~ 2000 users Weekend and weekday support, including issues with Cisco VPN and intranet connections, SQL database management, proprietary software for CMA, office Toshiba printer troubleshooting, new user accounts and account administration in Active Directory and Exchange, re-imaged hard drives with maintained Norton Ghost image.Recorded calls into Salesforce CRM as ticketing system, contributed to solution knowledgebase, closed approximately 10-15 tickets each day.Assisted with hardware and software rollouts, including new proprietary software training and hardware inventory.Supported Microsoft Office 2003 Suite especially Outlook, Word, and Excel, Windows XP Pro SP2, Blackberry Desktop, Palm Desktop, ActiveSync, Estates Online, Trendgraphix, Adobe Acrobat, MLS Web Applications, Top Producer, Data Quick