▪ As a Mobile Expert / Keyholder, I oversaw the retail store in the absence of the store manager, assistrepresentatives with closing sales, and am the point of contact for any customer escalations or concerns.▪ Responsible for safely opening and closing the store, including management of alarm and safe codes and keys.▪ Responsible for training new Mobile Associates on policies. procedures, mobile technologies, and sales techniques in guiding them toward becoming a certified Mobile Expert.▪ Extensive mobile device troubleshooting experience on Android and iOS devices, including networkfunctionality within T-Mobile’s cellular network.

▪ Used POS systems to manage cash and card transactions. Responsible for cash management at end of shift.▪ Troubleshooted issues with pinsetter machines and assisted with the replacement of parts.

▪ Used POS systems to assist guests with Consumer Cellular phone sales, activations, and device troubleshooting.▪ Assisted guests in finding the correct product for their specific needs.▪ Managed inventory for the Tech department, including receiving and locating stock for guests in the back of thestore using Target’s inventory management systems.