Zachary Klein Email & Phone Number

Kansas City, Mo, Us

- Triage, diagnose, and resolve bugs and other technical issues reported by various teams in the PayIt organization- Make necessary code changes and copy updates to legacy services- Monitor and triage new issues and pain points related to new product launches- Manage and build queries to ensure accurate data is used for adoption campaigns- Investigate and troubleshoot API requests and responses using various logging tools- Train and support new analysts and other engineers, and help develop new team processes when necessary

- Triage and escalate customer and client issues- Facilitate necessary data pulls for adoption campaigns- Perform JSON document updates

- Triage and investigate new issue reports received from the government agencies that PayIt partners with. - Collaborate with senior-level engineer resources to prioritize newly reported issues, investigate problems, and develop solutions that will meet our client’s needs.- Mentor new Client Services team members, providing historical context on our services and developing new processes & policies while we adapt to the needs of our clients.

- Handle customer and client inquiries, providing support while navigating our platform, while also collecting meaningful product feedback for other teams- Manage reporting on support metrics- Create effective documentation outlining various operational processes

- Directly supported 400+ wholesale retailers in Vionic’s East territory. - Collaborated with retailers and sales representatives. Was responsible for maintaining orders, processing returns, placing new bulk orders, working through complex order & delivery issues, and providing weekly reporting to our sales reps.

Albuquerque, New Mexico

Albuquerque, New Mexico Area

Albuquerque, New Mexico Area

- Delivered technical support and information about network, account, and device related issues, supporting an average of 25-40 customers daily.- Educated on potential solutions to customers experiencing issues with T-Mobile services. Was able to quickly begin catching on to trends and issues, which allowed me to quickly become a top performer at the Albuquerque, NM contact center.

Albuquerque, New Mexico Area

- Supervised a small privatized motor vehicle office that consisted of a 5 person office staff. Oversaw all daily operational tasks, such as providing hourly money vs hours reports, inventory checks, training new team members, balancing out cash drawers, and processing daily deposits.- Completed MVD Express’ Management Training program, which provided me with leadership skills that have helped me to grow and develop other teams.