- Deployed, configured, administered, and supported many diverse systems over a wide range of technologies. - Used application life cycle management principles in gathering requirements, planning, designing, developing, testing, documenting, and supporting new and old applications built internally or brought in through outside partners and vendors. - Developed an interim and a long term solution to track physical tax documents through internal organizational units and across agencies starting with the 2012 tax year. The tracking system followed individual documents through their entire life cycle from opening of mail, to processing, to secure document storage, and finally destruction.

Highlights:- Created a house holding application designed to significantly reduce mailing costs through the consolidation of mailings. - Develop interfaces between EMC's Application Xtender and EMC's Documentum enterprise content management applications. This included conversion from bin and single page Tiff images into multi-page Tiff and multi-page PDF files and generating index information for associating relevant meta data.- Used batch file scripting, Java, and flat file information to develop a method of mass uploading legacy documents into EMC's Documentum system.

- Guided students in course comprehension and assignment completion related to information technologies classes. - Open and closed tutor lab and managed tutor lab openings schedule.

- Assisted in scheduling, assigning, distributing, and collecting work for a team of 15 members of diverse backgrounds, ages, and abilities.- Reviewed and corrected collected paperwork and coached team members for improvement. - Trained and fingerprinted new enumerators. - Communicated information from management to team members.- Assumed Crew Leader duties when Crew Leader was unavailable. - Traveled to areas lagging behind and helped get them up to speed.

Quit because I thought their practices were illegal and shady. See https://www.ksl.com/?sid=38427200&nid=148- Served as a supervisor of a quickly growing customer service department of an Internet marketing company with both domestic and oversea employees. - Trained employees for customer service support and customer service supervisor positions. - Resolved all customer discrepancies, defused angry clients, and negotiated refunds. - Assisted clients in using company services and websites.