Zachary Hooper Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Audit medical insurance claim remittances to determine reimbursement rates and methods used byeach payer. Process and review incoming correspondence from payers related to underpaid, outlier, or high dollar payment discrepancies. Research payment histories to assure accuracy of the account balance, financial class, and review schedule.

Jeffersonville, Indiana, United States

Supervised a team of employees that administered pharmaceutical patient services for a selected client. Monitored and analyzed key performance indicators and developed plans for improvement, on an individual and team scale. Created series of Standard Operating Procedures (SOP) for new programs and clients. Maintained positive client relationships through effective communication, including development and implementation of strategic plans. Ensured that employees met daily metrics to achieve strategic goals for client. Compiled and reviewed team data to identify trends and increase efficiencies. Conducted employee interviews and onboarding, including creation and fulfillment of training procedures.

Jeffersonville, Indiana, United States

Leadership role within a pharmaceutical patient services team. Implemented training programs and SOPs at the direction of Supervisors and other management. Wrote a series of SOPs for new and existing programs, to be utilized by the entire team. Assisted leadership in achieving strategic plans to satisfy client goals. Performed phone screenings for new employees, as a first step in the hiring process.

Jeffersonville, Indiana, United States

Managed inbound and outbound calls and provided customer service, delivering benefits information and personalized support for patients and healthcare professionals. Processed applications, evaluated patient eligibility, and organized patient records. Provided specialty pharmaceutical, prior authorization, and medical insurance support to patients and healthcare professionals.

Kensington, Maryland, United States

Assisted various departments within a Continuing Care Retirement Community, including Marketing, Food Services, Accounts Payable, Memory Care, Assisted Living, and Community Outreach. Worked with team to launch new electronic health system, MatrixCare.