Zachary Ray Email & Phone Number

San Diego, CA, US

Orange County & Santa Barbara, CA

• Develop digital advertising strategies for hotels and resorts throughout Orange County & Santa Barbara
• Creatively develop partner-specific strategies designed to achieve revenue growth and drive ROI
• Identify and prioritize new business opportunities involving multiple stakeholders
• Utilize analytical skills to identify market trends and uncover business needs
• Present marketing opportunities to partners at quarterly industry events

San Diego & Orange County

• Managed a portfolio of high-revenue producing hotels throughout San Diego and Orange County
• Effectively analyzed data to inform partners of trends and make recommendations to drive conversion
• Organized, developed, and presented regularly at quarterly market presentations with industry peers
• Acted as a liaison between partners and other Expedia departments to facilitate conflict resolution
• Lead navigator (trainer) for new employees onboarding with the company**Task Force (GIG) position from Nov 2022 - Oct 2023 supporting only Orange County properties**

San Diego & Orange County

• Q4-2022 Person of the Quarter (US & Canada Region)

San Diego, CA

• Q3-2017 Person of the Quarter (Western US Region)
• Q2-2017 Person of the Quarter (California Region)

Coronado, CA

• Assisted guests and members with securing accommodations at this historic beachfront resort
• Progressed from new agent to the lead staff trainer within the first six months of employment
• Streamlined processes, becoming the first agent to successfully cross-sell full line of products
• Led training efforts behind a successful merger of the Reservations and Guest Services departments
• Inventory ranged from individual guest rooms to luxury cottages and multi-bedroom villas
• Additional products consisted of multiple dining venues, spa/salon services, and recreational activities

Asheville, NC

• Front Desk Agent with primary responsibilities at the property's sports complex facility
• New member enrollment, program registration, and facility management responsibilities
• Drive guest/member satisfaction scores with positive interactions and timely action of requests
• Sparked my career interest in hospitality

Raleigh, NC

• Assisted with programing and facility operations across the City of Raleigh Athletics Department
• Lead facility supervisor for Walnut Creek Softball Complex, the largest venue in North Carolina
• Hosted the NCHSAA softball state championships, USSSA/ASA tournaments, and local leagues
• Additional duties included staff scheduling, facility management, inventory control, and team leader
• Summer Internship with NC State University (June 2023 - August 2023), portfolio available upon request