Zachary Everett Email & Phone Number

Collaborated with HR, Billing, Sales, Finance, and IT departments to design and implement new business processes, as well as to identify and resolve application issues.Scoped new projects by interpreting business needs, translating technical issues, identifying and modeling data requirements, defining business rules, building prototypes, and managing QA staff for testing all deliverables.Facilitated Joint Application Development (JAD) sessions and conducted one-to-one interviews to understand and analyze requirements.Documented various processes and functional requirements comprehensively.Worked closely with the technical team to clarify requirements and develop System Requirement Specifications (SRS).Acted as a liaison between Business and IT Managers to ensure effective communication and collaboration.Created training materials, workflows, wireframes, and other documentation types to support project execution.Managed client resources and provided training to core team members on Agile methodology, information gathering best practices, business process analysis, and the development of thorough and concise business systems documentation.Demonstrated strong business writing skills for producing essential documents including Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Non-Functional Requirements Documents (NFRD), Business Process Documents, Business Flow Documents, User Training Manuals, and User Interface Specifications.Applied critical thinking and a logic-based approach to resolve roadblocks effectively.Reviewed and wrote User Acceptance Testing (UAT) test cases, analyzed defects, interacted with QA and development teams to address issues and bugs, and coordinated UAT and end-user training.Utilized Jira, Quality Center (QC), and TFS for project management and issue tracking.

Partnered with clients, internal stakeholders, operations teams, software developers, and project managers to effectively assess, design, and document user needs as both functional and technical requirements.Defined requirements through user stories for requested system modifications.Provided recommendations on project planning, business management, budget execution, and overall project coordination.Acted as the primary authority for understanding and clarifying requested system changes.Collected requirements by conducting Joint Application Development (JAD) sessions and collaborating with both internal and external stakeholders.Led the IT department in transitioning from Waterfall to Agile methodologies.Created precise documentation, including Business Requirements Documents (BRDs), workflows, functional specifications, product process maps, and wireframes.Conducted GAP analysis to identify and address discrepancies.Served as the key liaison between the client, project management team, and development team to ensure smooth communication and project progress.

Collaborated closely with business executives, sponsors, development teams, and UI/UX teams to ensure the product is fully prepared for launch.Scoped new projects by interpreting business needs, translating technical issues, identifying and modeling data requirements, defining business rules, building prototypes, managing daily tasks for developers, and overseeing QA staff in testing all deliverables.Collected requirements and produced deliverables such as Business Requirements Documents, Functional Specifications, Training Materials, Standard Operating Procedures (SOP), and Wireframes.Monitored issues and roadblocks, identifying and implementing solutions.Led Sprint planning sessions and utilized Jira to manage and track sprint progress.Delivered product demonstrations to key stakeholders and executives within the organization.