Zachary Fletcher Email & Phone Number

Fort Worth, Texas, United States

Dallas, Texas

Hennes & Mauritz AB is a multinational Swedish fashion retailer that operates in 62 countries with over 4,500 stores. H&M is the second largest clothing retailer in the world. Manages and oversees a team of 39 Sales Advisors. Managers are responsible for the recruiting, on boarding, and development of all Sales Advisors. Men’s and Children’s Department Manager at H&M’s only flagship store in the Dallas/Fort Worth area. These two departments account for 40% of the stores total sales volume. Planned and executed the H&Moschino designer collaboration collection at NorthPark Center which had the fastest inventory sell through rate in the entire company.

Bryan/College Station, Texas Area

Abercrombie & Fitch is an iconic specialty retailer offering classic trendy apparel and accessories to men, women, and children operating under the brands Abercrombie & Fitch, Abercrombie Kids, and Hollister Co. Responsibilities & Achievements: •Excelled in a fast paced environment offering shoppers an engaging, personalized shopping experience with product knowledge, fashion trend forecasts, and customer tastes and preferences •Increased secret shopper scores to a perfect customer shopping experience rating •Earned promotions across nine different stores in the DFW and Houston areas •Recruited, trained, and motivated 26 sales associates •Assisted in new loss prevention training methods that reduced shrink by 38%•Executed the implementation of visual merchandising and brand senses including store presentations, in-store sales promotions and marketing, and styling mannequins•Projected the casual American heritage of the brand through exemplary customer service, executing Abercrombie's rebranding efforts, and driving sales through strategizing with managers•Monitored future product trends and consumer shopping preferences through campus trend-spotting, merchandise assortments offered by major competitors, and sales forecasts•Contributed to Abercrombie's initiative to improvement in the omnichannel retail experience by posting merchandise offerings on our store-specific Instagram account, snapchat Geo tag, and customer order-in-store transactions•Reached sales that were 7% above the projected sales goal in Spring 2015, and 10% above the projected sales goal in Fall 2015•Top performing customer satisfaction surveys and secret shoppers in the north Houston region Fall 2015

Bryan/College Station, Texas Area

As one of the nation’s premier discount retailers, Target Corporation has successfully differentiated its stores from competitors by offering quality, trend-forward merchandise to value-conscious customers. By emphasizing merchandise that stresses value, and providing stores that are designed to be more attractive with wider aisles, attractive merchandise visual presentations, and cleaner fixtures, the overall customer shopping experience achieves a comfortable simplicity unmatched by rival competitors. Responsibilities & Achievements:•Lead and motivated a team of employees encompassing cashiers, Target Café, and Guest Services•Raised customer satisfaction online survey scores from 72.4% to 92.6% over 5 weeks•Improved Target REDcard applications from 48-53 per week to 72-94 over 5 weeks•Conducted 1-on-1 team development to strengthen employee growth and development•Oversaw all the store’s operational procedures on a daily basis as Leader-On-Duty•Focused on delivering a uniform, exemplary customer shopping service that projects Target's corporate values•Surveyed team members, team leaders, and executives to establish the core roles and expectations that each division had in regards to quality customer service. Finding commonalities allowed me to effectively communicate with all employee levels to reestablish service expectations.

Bachelor’S Degree, Retailing And Retail Operations

Activities and Societies: Sigma Nu Fraternity, Student Retailing Association, M.B. Zale Visionary Scholar, The Sitch On FitchSigma Nu.

Master Of Arts - Ma, Human Resources Management And Services